[11th Commandment]

The VA is in the business of making sure they don't have to pay claims out to sick veterans.

Same goes for education and GI bill. My son had to get a form completed in St. Louis and then he had to take it to Columbia, Missouri. The VA person told him the office in Colombia could not take a FAX. There was another form that he had to get completed in STL, then he could scan and email to MIZZOU. Apparently the VA does not know how to scan and email, but the office in Colombia can receive emails with pdfs. He knows veterans not taking benefits because of the hassle!!

[defconw]

I once spent 1 hour and 45 minutes on hold to get an address to send a form to. I was told that they had to talk to the veteran. Really? For an address? Well any way I informed them that the veteran was at work and did not have time to wait an hour and 45 minutes.

Fortunately the CSO was able to track down an address for me.