Posted on 11/22/2015 8:21:18 AM PST by Nachum
On Saturday evening, Dov Bergwerk arrived at the Avis branch on West 76th Street and Broadway. Accompanied by his wife Ruth, the Bergwerks were planning to join friends for dinner in Westchester. Mr. Bergwerk, a senior vice president and general corporate counsel at the Israeli pharmaceutical giant Teva, got out his driver’s license, reservation number and “Wizard†loyalty card – he’s rented from Avis dozens of times before – and anticipated the usual smooth transition into a nondescript mid-sized sedan.
That’s when the trouble started.
A reservation agent named Angelline declined to honor Mr. Bergwerk’s reservation, saying that it was company policy not to recognize Israeli documents. Stunned, Mr. Bergwerk explained that he had rented from Avis many times, including a car from that very same office on Thursday, November 19 – only two days earlier.
Mr. Bergwerk asked Angelline to access the profile attached to his Wizard card, which shows that he is an executive at a giant multinational company who has no regulatory issues and has rented from Avis, including at that very branch, many times without incident. She refused. They argued.
Eventually, a manager was called. Shamoura took the side of her reservation agent, also refusing to honor Mr. Bergwerk’s reservation or recognize his documents. Stunned and stranded on a Saturday night in New York, Mr. Bergwerk called the Avis main number and got through to customer service. The representative confirmed to him that the Israeli license was an acceptable form of ID and also mentioned that he could show his passport to ameliorate any ID concerns the on-site employees had. Mr. Bergwerk put the customer service representative on the phone with Shamoura, the branch manager, and at this point the story evolved. She now claimed that she was declining to rent the Bergwerks a car
(Excerpt) Read more at observer.com ...
I would advise my travel manager to switch car programs to Hertz and Enterprise. Matter of fact, if I was with Hertz or one of these other major car companies, I would be contacting Teva Pharmaceuticals on Monday with a program to switch all employees over.
Avis social media is posting on FB and no reply to this story. (story is being posted on AVIS by people with FB accounts)
https://www.facebook.com/avis/
Just another failed example of an infirmative action hire. Shamu should be sent to sensitivity training before she is ever allowed contact with customers.
Here are other email addresses given at that site. Perhaps one of them is valid.
Avis Budget
Avis Budget Group owns the Avis and Budget brands. They operate more than 10,000 car rental locations in approximately 175 countries around the world. Avis Budget also owns Zipcar, a car sharing network.
6 Sylvan Way
Parsippany, NJ 07054
http://www.avisbudgetgroup.com
Phone Contacts
Main: (973) 496-4700
Toll Free: (800) 352-7900
Avis (800) 633-3469
Budget (800) 621-2844
Also (973) 496 3500
Email Contacts
budgetcustomerservice@budgetgroup.com
custserv@avis.com
Email us form
Customer service
Customer Service Resources
Social Media Contacts
Facebook
Twitter
Google Plus
Executive Contacts If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal.
Primary Contact
Valerie Egen
Director, Customer Service
6 Sylvan Way
Parsippany, NJ 07054
valerie.egen@avisbudget.com
Also, try Gregory Stevenson in the office of the president:
Gregory.Stevenson@avisbudget.com
Secondary Contact
Thomas M. Gartland
President, North America
6 Sylvan Way
Parsippany, NJ 07054
thomas.gartland@avisbudget.com
James Tucker
Executive Resolution Coordinator
6 Sylvan Way
Parsippany, NJ 07054
(918) 624-4216
james.tucker@avisbudget.com
Chief Executive
Ronald L. Nelson
CEO
6 Sylvan Way
Parsippany, NJ 07054
ronald.nelson@avisbudget.com
Researched by Bethany Tully and filed under Car Rental.
Last updated: September 15, 2015.
The only acceptable reason to deny the reservation would be that the company was worried that some Palestinian, al-Qaeda, ISIS, Black Lies Matter racist student, or other left wing terrorist currently in the country was likely to destroy the vehicle in the attempt to kill him.
I certainly hope that thousands join these 7 comments on Avis’s FB page.
I don’t think it was Avis’ fault, since the main office defended the Israeli customer, but the two black women in that one office need to be fired and reported for discrimination. Yes, blacks are doing more discrimination than anybody else in this country.
What else has dear Shamoura been up to? She and another employee tried to sue Bloomingdales for not being paid overtime wages. I could not find out if they won or not.
Shamoura = Shamu! What a freaking whale!
Hopefully, some Jewish lawyer will help this poor man sue parties involved.Avis is responsible for this conduct of employees. Both should be fired.
“but the two black women in that one office need to be fired and reported for discrimination”
They need to fire the Vice President of those two racists. THAT gets attention, when an executive loses their job.
There are quite a few. On each of Avis FB Posts for the last few days. What shocks me is there is NO Corporate response in this Age of Everything Social Media. Perhaps their lack of response is their RESPONSE.
Our main auto rental for the company is AVIS and I’m now trying to convince the boss to drop AVIS and go with either Hertz, National or Enterprise.
I sent Avis an email of boycott until they fire those employees.
She’s on LinkedIn, originally from the Carribean.
Good. The more they receive the more they might do something.
Go to Dollar Rent .
I thought the whole point of those frequent user programs was so that you didn’t have to deal with dummies like Shamoura.
I agree - Enterprise has Always treated my very well for dozens of car rentals over the years.
One of their customer service slogan differentiators:
“A family run business, in a very corporate world.”
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