“How can that be if 40% were given refunds as stated on court documents?”
The 98% (A) rating is from the BBB. It tracks only complaints opened and how those complaints are handled while the BBB acts as mediator.
I have yet to see any BBB complaints logged while the business what still open. It appears they started around the time the AG started “investigating” a year or so after it shut down. He waited around two years to file the case. The BBB rating fluctuated during that period as open cases were resolved.
I’ve been in business. Member of BBB. It’s a shakedown, pure and simple. Pay to play. You get what you pay for.