Hospitals here in NYC are some of the very best. University, Bellevue, Sloan-Kettering, NY Hospital, Presbyterian, you name it, they are wonderful. If you don’t know about hospital bureaucracy (which is what the article is about) than lucky you - you mustn’t spend too much time in them. I don’t know any doctors, aside from friends, who hand out their email addresses or cell numbers.
I have the cell number of a specialist who I see for an unusual condition. She is only in the office where I see her two days of the week and it can be difficult to reach her in an emergency if I have to go through the office. She knows I will not call unless it is absolutely necessary. I was surprised when she gave it to me but have blessed her thoughtfulness the two times in the last three years I have had to call her.