McDonald was 100% correct. The VA shoukd be judged on satisfaction surveys, not wait time. In the event of a veteran dying before his appointment, his relatives should be suveyed for their satisfaction at the funeral.
maybe I read it wrong. I thought that included from the time you experienced symptoms until you got a doctors appointment. Not just lobby time on the day of your visit.
BTW he was not 100% correct. Disney does measure wait time. They are always looking for ways to moves lines faster.