This went on for 5 years and involved 5300 employees?
This had to have middle management if not top management support.
Perzackley!...........
It happens when you have sloppy audit procedures in conjunction with required account promotions.
Think Target credit card.
That’s called effective employee training....*wink wink*
Lesson Learned: Whenever you create some sort of bonus incentive program, your people will immediately set upon figuring out ways to game it in order to collect.
Have seen this happen in many, many industries.