>>I just don’t understand her high ratings.<<
Megyn Kelly’s ratings are boosted by the bookends, O’Reilly and Hannity. If she were to go to CNN/MSNBC her ratings would crash. She is terrible. I’m not saying that because I can’t stand watching her for more than a few seconds (I have never watched The Kelly Files and never will), she is terrible, plain and simple.
Can you please suggest some more specific words to describe Kelly? For starters, I'd say she's stuck-up and condescending, probably narcissistic.