Am floored by this and haven't gotten it off my mind. The doctor's flight was just as important as the flight crew's. And roughing him up sounds like the basis of a great lawsuit. Surgery versus serving beverages. Who has a greater right to that seat? And the entire plane was delayed for two hours because United couldn't handle a scheduling problem for another flight the next day? Really? What a truly insufferable bunch of jerks.
Years ago they wanted to be known as the "gay airline" and gave gay passengers priority. If possible, I will avoid United. My husband already does and doesn't miss them. They make Delta and American look good.