[ObozoMustGo2012]

[I have found Southwest Airlines to have excellent customer service.]

I have been a United passanger since the merger with Continental.

But a few years ago I decided to try Southwest for a cross-country trip.

WOW!!! What an amazing difference in service! Flight crew are actually HAPPY to be doing their job.

The best part of SWA is being able to choose your own seat.

[oh8eleven]

The best part of SWA is being able to choose your own seat.
I thought they still boarded passengers in groups ... although you could pay a fee and get to board early. That's changed?