[Dave W]

That's because they couldn't move the books on the shelves and they had to start selling other things. This is no different than what happened to Borders and B&N, which is hardly hanging on.

B&N has replaced a significant amount of shelf space with toys because no one can sell books retail anymore.

[cyclotic]

My daughter manages the children’s department at a B&N. That’s the one department that seems to do well, when done right. She’s only been at that store 6 months and already has regular customers who ask her advice on what to buy.

Kids come in and run around looking for her. She also schedules regular events for the kids.