Internet competition.
I’m sure the Left is crowing.
I would go in looking for music or books and find the same tchotchke that you could buy at the local Mega-Store but at a major markup.
It filled half the store and they shrank the book section to stuff more it in.
They would rarely have any of the titles in paperback even though I knew they were available.
In the end they didn't know what they wanted to be.