I would want my money back and perhaps write a letter to a major newspaper (if I were her).
I wouldn’t make a Federal case out of it.
Nobody reads newspapers any more and they don’t do any real consumer protective investigative journalism anyway - too busy with Russia Russia Russia.
The employee has refused to help with a refund and offer an explanation or even any other compensation.
So, you would just go accept this and sit down, hm? What a good GOPe-er you are!
That’s good of you. Why don’t you contact Ann and help her out? I’m sure she’d appreciate it.