I thought the same thing. I thought SWAT officers were the best of the best, highly trained for these kinds of altercations. So they get a phone call, and without any other information they shoot at an unarmed man? I don’t know...did they check to see where the call was coming from because it came from a different State. Seems that would be pretty up there on the list of “to do’s.”
Apparently, the swatter (like hundreds of “hello my name is Victoria, there is no problem with your credit card, but...” telemarketers) was able to spoof the caller ID system to show a local phone number. Why the 911 operator or other official up the line did not call back to verify the source of the call and information given is a problem. The SWAT team did not arrive on scene within seconds, rather it probably took a substantial amount of time to assemble the team and get them to the scene. This time could have been used to accumulate information on the situation.
To dispatch a lethal team on the basis of a single phone call is a serious lapse of control.