I ordered something from Overstock.com thru eBay. I’d ordered the wrong thing....completely my fault.
I called the 800 number thru the Ebay “Contact Seller” page, a human answered almost immediately, quickly found my order, said there would be a charge of $12 to return the $110 item but that included the return shipping, sent me a mailing label via email, I boxed up the item and dropped it off at UPS the next day.
I was very impressed. I screwed up but they allowed me to return it. It was specified in the initial sale that return shipping was paid by purchaser as long as it wasn’t their fault or it was a faulty item...then they covered shipping.
The initial sale was free shipping.