Or it is the one with the most complicated network of flights.
“Or it is the one with the most complicated network of flights.”
I know American Airlines has an entire department of DevOps people who are tasked with fixing these issues on the fly. (No pun intended) Sometimes systems break and need ad-hoc coding with emergency changes implemented as a work-around to keep the systems up and running until a permanent fix can be installed.
If this happens at a busy time, let’s say Christmas week and then add to it storms and other issues, you are going to have problems. Just like SW did. However, in saying that, SW still has to make it right for their customers.