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>>Five-page detailed rants = ulterior motive.<<

You read my mind. However, it could be true. What puzzles me is that there are missing steps. The chain of events doesn't make sense. He seemed to get angry too fast and spout the anger to freely, at least as he tells it.

Maybe he's just leaving stuff out to shorten the post, I dunno...

No, he's telling the truth. Apparently, PayPal service has been going downhill for a while. There's quite a few dis-satisfied customers out there. They're difficult to get in touch with...you can e-mail them, but, as he's noted, they take their sweet time in getting back in touch with you. If you want to call them up...well, that's another story. The head of PayPal said in an interview that they have intentionally made it difficult to get in touch with them by voice, preferring to rely on e-mail. Whether that's because it makes it easier for them to ignore you as a customer or not, who can say?

There have been a number of complaints about Pay-Pal, and the complaints appear to be accelerating.

If the author is not telling the whole story to shorten things, it may have been a continuing non-resolution that caused things to escalate. I have run into similar situations with businesses (not Pay Pal) where I keep running into a brain dead mentality, but the "business termination notice" that I send does not use such language. It's best to just keep hammering fact, fact, fact (along with document, document, document), each time pointing out failure to resolve the issue. After that point I state strong dissatifaction (without the strong language, but "congratualating" them with "making their workplace a work ethic free zone", maybe some Randian references thrown in - I get real sarcastic at times). In a few cases I find out that some people wound up getting fired.