Don't know if this will help at all,but it's all about customer service.
Do not "bite off more than you can chew".
Do the jobs you can handle perfectly(which I'm sure you do),and you'll always have more business than you can handle.
Good advise, but my problem is my work is seasonal, and we have to make hay while the sun is hot. We do have a good customer base and most understand, I just looking for a better way.
BigMack