[tiamat]

Well gosh.

The kindness just oozes out. Some days FR really ticks me off.

My husband has worked at Home Depot for nearly 10 years. ( Before that he worked at Builder's Square, and before that Hom Quarters, and before THAT ColorTile ) He teaches classes every weekend in home-improvement techniques. The guy knows his stuff, and can guide first-timers through the most difficult projects.

His store gets letters from customers all of the time that refer to him and the kindness and attention he shows his customers.

It's not a fancy job, and the pay isn't stellar, but he's good at what he does.

I don't know about these other stores you people are talkiing about, but my husband's store is well run, well-stocked and friendly, and yeah, they need the cameras, although I hate them on spec, to deal with "shrinkage".

Tia

[Mr Ducklips]

Sic 'em, tiamat! I think the Depot is fine. I'm just sorry I didn't sell 'em the cameras.

[dead]

I'm sure your husband is knowledgable. I'm also sure he doesn't work in my Home Depot, because your post leads me to believe he speaks English.

[randog]

I don't know about these other stores you people are talkiing about, but my husband's store is well run...

The HD near me is the same way--most of the employees are well trained. I was in there last week to pick up a doo-hickey and when one employee couldn't find it he went and asked another, who ended up finding it for me. It's nice to not hear, "If you don't see it then we don't have it".

[lelio]

The guy knows his stuff, and can guide first-timers through the most difficult projects.

We need a clone of your husband up here. Usually there's one person with a clue in each department and they're being rug ragged by questions that the others can't answer.

And that really ticks me off too: HD hires a lot people who's only skill is pushing a ladder around. Then the person that does know what they're doing ends up having to manage him, and answer questions. So the expert gets burnt out quickly. Repeat until you have an insane aslyum.

[dljordan]

I can tell you that the store I worked at was poorly managed. The Old Veteran employees would make themselves scarce and leave the rest of us to handle angry crowds of customers who were angry because they couldn't find anyone to help them. I had to stock seven aisles and help the customers too and just couldn't keep up. It was hell for a twelve hour shift.

[radiohead]

I guess I'm going to have to be in the minority and agree with you.

We live next door to a Home Depot. Being in an apartment, I don't have much need for major hardware items, but when I do have a need, I usually don't know anything about what I have to buy.

Without fail, I have found the store personnel knowledgeable, curteous, and haven't had to wait a long time in line. Could just be my experience, but there it is.

A true HD story -

My sister and I went to get some paint & supplies. After shopping, we sat outside at the hot dog stand and had a soda. She looked in the bag w/the rollers, etc., pulled out a paint stirrer and said,

"Wow, that's nice for them to give us these nail files. And look how big they are too!"

A couple of girly-girls and proud of it. : )