n my MBA program, I was fortunate to have a practicing psychologist teach a course on management. He used a variety of teaching methods, but one in particular involved discussing and debating case studies. The case studies would present this or that management challenge and we would each present and discuss our solution. When we first started, we were surprised at how easy it was to solve these supposed management dilemmas. We’d confidently explain how we would address these issues and most of the class would agree. “I’ll just make them do this or that.” “I’ll just make them get...