““The guy who is not demanding, the nice guy, is always gonna get taken care of and benefit from all possible discounts.”
That is so so true. I own a multi-brand motorsports dealership, after a couple other interesting careers. I am constantly amazed by the people that come into our store and think that way to get the best service and deals is to be the biggest a—hole we have seen all week. Being human beings, it doesn’t actually work that way. The loyal customers who treat us all with friendship and respect always get the best service and deals. Period. Big mystery solved.
Some people may have the idea that the shop is looking to cheat them, therefore they must grill the shop.