[SJackson]

Thanks for the ping, didn't realize there were two threads on this. machogirl appears to be correct regarding their vague documentation policy enforcement.

The companies most recent release/apology based on their investigation which I posted over there.

We have investigated the denial of a rental that recently occurred in Manhattan. We have found that we have been inconsistent in applying our policies with respect to documentation requirements with this customer, who has rented from us in the past without providing a second form of identification. We are committed to providing an outstanding car rental experience to our customers and believe that we should have done better here.

We have spoken with the customer and apologized for the misunderstanding that occurred as a result of this inconsistency in applying our documentation policy, and the customer has accepted our apology.

We reiterate our policy that we do not discriminate on the basis of race, gender, religion, national origin or sexual orientation. We intend to take steps, including additional training, to improve the consistency in our application of documentation policies.

[SunkenCiv]

Thanks SJ.