Posted on 02/07/2011 7:39:43 PM PST by madmomma
Can anyone help me with a Vizio Razor that won't connect to the internet? Vizio has been no help during the past 60 days of calls.
On my 2nd TV and still no luck getting it connected to my network. Now they want me to replace my router or send back both tv sets with no refund offered.
Vizio sucks
Would need specifics of your IP enviro
Linksys router, DSL line. Have desktop, laptop and Wii connected to router with 8 connections available. Nothing else has problem but Vizio. Have tried to connect wire and via ethernet. TV about 15 feet from router
Didn’t used to think so, but agree now - this has been a customer service horror story.
What speed (bits per second) is your home network/router running? It is possible the Vizio can't step down (or up) to it. Common for home networking is 10 million bits per second (Mbps) or 100 Mbps. The Vizio should support those out of the box but...
Does your home router provide DHCP services? (dynamic host control protocol) The Vizio may (probably does) require an active DHCP server to contact to assign it an IP address.
Related to that, maybe the Vizio doesn't require DHCP, maybe it comes pre-configured to a fixed address, and that address is either in conflict with one already in use on your network, or is on the wrong subnet.
Subnets could be a problem. Common ones are 192.168.0.x (where x is a number from 0 to 255) and 192.168.1.x... I've got a couple of routers and of course one defaults to the .0 subnet, one to the .1 - so any time I factory reset one, I have to go find it (in IP land) and reconfigure it. You may have to configure the Vizio to be on the same local subnet as your router.
It could be you're not using DHCP at all, and instead you are simply passing through DHCP requests for an address assignment to your ISP. Your ISP may have a limit on the number of IP addresses it is willing to give each customer, so you could simply be being refused an IP address.
It could be that your Vizio requires an open port to allow connections coming back in from the Internet. Kind of technically dangerous (can allow hackers in onto your lan), but who knows. That would be a manual configuration step on your router to open up a port and pass-through connections to an inside machine. If your router has a "DMZ" (de-militarized zone) port, try using that. Note, you may have to enable DMZ in the router config.
None of these suggestions are networking rocket science, pretty basic stuff any Vizio tech support person should know the answers to. But hey, you never know, hope these help. Mail me if any of these look promising - ie. tech support didn't go down this path - and you want details on any of these. I'm not a networking guy, but I do know a little about it.
I told the couple that delivered our new tv that we almost bought a Vizio. They told me they picked up more Vizio’s for return then any other brand of tv.
No - they didn’t check any of those things. They only ran through three steps which reset the TVs to factory settings.
Let me look around and I will try to get answers to these questions and work on it again tomorrow. Completely fed up with it tonight. I’ve spent so many hours trying to get it to work. It’s definitely not worth the effort.
They had me run ethernet from tv to router. I don’t have an ethernet connection on my monitor. Only ethernet connection is on the tower and that slot runs to the router. Everything else plugged into the router or connected wireless works fine.
As “Thunder” said above your router should be handing out IP’s to new wired/wireless devices connected to your network/router (IP’s like 192.168.X.X). Your router may only be configured to “hand out” 3 IP’s?? (desktop, laptop & Wii). Also, is your wireless network password protected? You will need to enter the password into the VIZIO.
It sounds to me like you may be using a DSL modem, in which case the modem could be set up as the router and what you are calling your router is actually acting as a switch. You should figure out your network configuration before trying to fix it.
At any rate, if it were me, I would disconnect the DSL service and try to set the Vizio up as part of the local area network. If successful, then reconnect the DSL and see if you can access the internet. If you have the problem return, you probably should talk to your DSL provider for assistance. It may be a port setting as another person suggested, or maybe you need to upgrade the DSL modem/router.
please post the model number of your linksys box.
Are you using and software firewalls?
If you go into the linksys box do you see the ip addresses of the computers. IF yes do you see the visio?
Spent 3hrs on phone with Vizio top tech last night - he tried everything and couldn’t get the Lynksys to recognize the Vizio. He was very thorough, but had no luck.
Linksys handles 8 connections, only 5 being used. Vizio has decided to send out one of their modems and see if that solves the problem.
We will see in a few days.
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