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Calm Man Successfully Buys TV And Denies Walmart Receipt Checkers
TheConsumerist ^ | March 7, 2011 | Ben Popken

Posted on 03/11/2011 7:51:18 PM PST by Daffynition

Rick is the Gandhi of receipt-check deniers. He writes in with a story of how he bought a 37 inch TV from Walmart and was able to successfully say no to the receipt checker blocking his way with his body. Rick did this by calmly and reasonably explaining his position to the assistant manager who showed up and by ignoring everyone around him who was trying to provoke him. Sometimes the quietest voice speaks the loudest.

Rick writes:

“ After work I stopped by the Walmart to pick up a TV for my girlfriend. After circling the whole store in search of the bathroom before realizing it was right next to the entrance, I made my way back to the Electronics section and picked out a TV quickly. I wanted a midsize Vizio, so I chose the 37" 1080p Eco model. I purchased the TV with my debit card at one of the rear registers about 20 feet away, and walked to the front of the store carrying the box in both hands.

I made it through the first set of doors into the front atrium of the store, but before reaching the outer doors I heard a man say "Sir?" I turned and faced Tony, the receipt checker.

Tony: May I see your receipt? Me: No thanks! Tony: Oh, ok.

I turned and continued walking towards to automatic doors. Tony called again, so I turned back.

Tony: No, I need to see your receipt. Me: No thank you! Tony: What do you mean? Me: I mean no thanks; I'm walking to my car with my purchase. Tony: Well, I need to see your receipt. Me: I just purchased this TV in the back of the store. I don't need to show you a receipt. Tony: Yes, you need to show me your receipt. Me: Actually, state law dictates that once I pay for something, I don't need to show ownership of it. I just paid for this TV, the receipt is in my pocket, but my hands are full, and I don't feel like getting it out. I'm going to leave now, thank you.

At this point Tony has positioned himself between me and the door. As I step towards the door he places his hand on the box in my hands and lightly pushes back, preventing me from moving.

Me: You cannot prevent me from leaving the store with my purchase. Please move out of the way. Tony: I can't just let you leave the store with a TV without checking your receipt.

At this point a woman, who has been standing with her family near some vending machine starts throwing snide comments at me such as "Just show him the receipt; it's not that hard" and "god, you don't have to be such a prick about it." This continues on for the rest of my "stay" here, but I choose to ignore her.

Me: Are you unlawfully detaining me? Tony: I just want to need to see your receipt before you leave. Me: I have paid for this, I have the receipt, but as I have said, state law protects my right to not need to prove ownership of something I have purchased. You cannot physically prevent me from leaving the store. I am now going to leave the store.

I try and step around Tony, but he again pushes on the box in my hands to prevent me from moving anywhere.

Me: Are you illegally detaining me? Tony: Yeah, if that's what you want to call it. (Realizing he just said something bad) Listen, Walmart policy says that I need to check your receipt. Me: Then Walmart's policy is in violation of Virginia state law. They should have informed you that you don'tneed to see a receipt. Tony: (Misunderstanding me) How could they have told me already that you'd bought this? Me: No, when Walmart trained you, they should have informed you that you can't force people to show their receipts. You can only ask. Tony: I'm just a first-class worker, I don't know about any of that.

Now I am starting to fill like the prick the woman near us keeps calling me. This atrium has two exterior doors on opposite sides, so I turn around ready to walk towards the other door to leave, but another receipt checker has walked up at this time. I can't remember her name, so I'll refer to her as S, since I believe that's what her name started with.

S asks me what's going on, and I explain that I'd like to take my purchase to my car, but Tony is demanding me to show a receipt. S agrees with Tony that I need to show my receipt for "purchases like this". I give her the same explanation I gave Tony, that by state law, I don't need to prove ownership of something I just purchased.

Me: You are welcome to check the security tapes to verify that I just purchased this TV at one of the registers in the back, but I don't need to prove ownership. S: You need to show your receipt before you leave the store. Me: According to state law, I don't. S: Well I'm sorry, sir, but that's Walmart policy. Me: Then Walmart's policy is in violation of state law. S: It's not that hard to show a receipt. Me: No, it's not hard at all, but state law says I don't have to. I'm going to leave the store now. S: No, the store manager is coming. Me: When is the store manager coming? S: The assistant store manager... Me: When is the assistant store manager coming? S: Yeah, she'll be right here. Me: Ok.

I finally put the box on the floor. (Woman: "Now just take four fingers, put them in your pocket, take out the receipt..." I'm mentally yelling at her, but completely ignore her externally.) After waiting (what felt like) 2 minutes the assistant store manager appeared around the corner. S walked towards her, and I waved at the store manager to show I wasn't threatening nor uncomfortable with her arrival (in fact I welcomed it.) S pointed towards me and walked somewhere else, but Tony stayed behind me the whole time. I can't remember the assistant store manager's name, either, so I'll refer to her as M.

M: Hello, sir, how are you today? Me: I'm doing fine, but I'd like to leave the store with my purchase. M: Well, what's the problem? Me: Tony, here, says I can't leave unless I show my receipt. M: Do you have your receipt? Me: Yes, but I just purchased the TV in the back of the store and had my hands full with the box, so I didn't want to take it out. Tony physically prevented me from leaving the store. Now I'm refusing to show me receipt for the principle of the matter. State law dictates that I do not need to prove ownership of something I have purchased, meaning I do not need to show a receipt. M: Hmm. (She thinks for a bit.) Where did you buy the TV? Me: In the back of the store. M: (Thinks a bit more.) There are two registers in the back. Me: *sigh* I purchased the TV at the register closest to the front of the store. There was a man checking out with his family at the register nearest the rear of the store. I paid for the TV with my debit card, and then picked up the TV myself. The cashier asked if I was going to carry it, and I said "yes, it's light." I then walked to the front of the store. M: (Thinks a bit more, taken aback at the detailed report.) Ok, sir, it is your choice to leave the store with your purchase. Me: Thank you.

I pick up the box, turn around, and tell Tony to "have a good night" as I exit the store.

The thing is, I bear no ill will towards the Walmart employees. They were simply not educated as to their role and lawful restrictions. I thought Walmart would have fixed this issue after all of the heat they've gotten about it over the years, but clearly this store didn't get an internal memo. The situation could have definitely gotten worse. I'm almost glad the second checker arrived, as I don't know what Tony would have done had I tried to exit the store through the other door. (He is an older gentleman, so I don't think he would have tried to tackle me, but if he had actually placed a hand on me or otherwise gotten more physical, I would have been placed in a very awkward position.)

I don't think an email to a Walmart executive will do anything. I'm open to any advice on how to inform this store's management about the situation, so that they can properly train their employees. I feel badly about my interaction with Tony and M, since the honestly believed they were doing their jobs. I feel like I should stop by and give them gift cards for performing admirably in the tough situation Walmart has put them in, but that might be received poorly. ”


TOPICS: Business/Economy
KEYWORDS: walmart
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1 posted on 03/11/2011 7:51:22 PM PST by Daffynition
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To: Daffynition

So why is this guy being a jerk?


2 posted on 03/11/2011 7:54:13 PM PST by Mmogamer (I refudiate the lamestream media, leftists and their prevaricutions.)
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To: Daffynition

He sounds almost as annoying as the people in the check-out line with stacks and stacks of store flyers comparing prices at check out to every other store to save a penny.


3 posted on 03/11/2011 7:56:14 PM PST by mnehring
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To: Daffynition

Show the fing receipt and go about your your day bfd gasoline is though the roof thousands dead in Japan Obama could very well be a Kenyan and our country is bankrupt


4 posted on 03/11/2011 7:57:13 PM PST by al baby (Hi Mom!!! <sarc>)
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To: Daffynition
Manager Bruce Willis?

"Just let the freakin' guy outta the store, OK?"


5 posted on 03/11/2011 7:59:01 PM PST by COBOL2Java (Obama is the least qualified guy in whatever room he walks into.)
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To: Daffynition

Sorry but “Rick” is a dick. His little display is pointless. I’m not impressed by assholes.


6 posted on 03/11/2011 7:59:01 PM PST by Artemis Webb (What, if not a bagel and coffee, confirms the existence of a just and loving God?)
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To: Mmogamer

Isn’t this pretty much the same strategy the left uses for illegal aliens?

Make it illegal to see their reciepts?


7 posted on 03/11/2011 7:59:02 PM PST by GeronL (The Right to Life came before the Right to Happiness)
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To: Daffynition

Rick is a assh*le


8 posted on 03/11/2011 7:59:43 PM PST by Spruce
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To: Daffynition

“I’m open to any advice “

Shop somewhere else.


9 posted on 03/11/2011 8:00:34 PM PST by tumblindice (Me? Just stirrin' the pot)
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To: Daffynition

Welcome to the party, pal.


10 posted on 03/11/2011 8:00:40 PM PST by ClearCase_guy
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To: Artemis Webb

+1


11 posted on 03/11/2011 8:00:57 PM PST by mnehring
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To: Mmogamer

Probably some Wal-Mart hater who still shops there for the low prices and then whines about everything they do. He paid for it at the back of the store, so I wonder what he’d do at Best Buy where you pay for it 10 feet from the door and the receipt checker still demands to see the receipt.

I’m glad the other customers came to the poor receipt checker’s defense against this bully.


12 posted on 03/11/2011 8:01:58 PM PST by Bryanw92 (We don't need to win elections. We need to win a revolution.)
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To: Mmogamer
So, that's the guy. I would have walked up behind him quietly and simply knocked one of his knees out from under him.

I despise that crowd who block the exits.

13 posted on 03/11/2011 8:01:58 PM PST by muawiyah (Make America Safe For Americans)
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To: Daffynition

You can show your receipt. Or, through higher prices, you can subsidize all the shoplifting that will occur when Walmart is not allowed to check receipts.


14 posted on 03/11/2011 8:02:03 PM PST by I Shall Endure
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To: Mmogamer

He might be a jerk, but I get pretty pissed when I go to a Wal-mart in a pretty bad section of town and you have to show your receipt before walking out the door with anything. When the store first opened, I frequented it alot, but have since moved. The receipt checkers were extremely rude to caucasions exiting the store. I solved that problem, I don’t go there anymore.


15 posted on 03/11/2011 8:02:25 PM PST by republicangel
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To: Daffynition
Why did he not just show them the receipt? I understand his position, but the checker was trying to do his job. No point giving ordinary people a hard time.
16 posted on 03/11/2011 8:02:38 PM PST by Celtic Cross (Some minds are like cement; thoroughly mixed up and permanently set...)
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To: al baby

Is there punctuation in your future?


17 posted on 03/11/2011 8:03:47 PM PST by doc1019
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To: Daffynition

Putz bookmark.


18 posted on 03/11/2011 8:04:09 PM PST by IrishCatholic (No local Communist or Socialist Party Chapter? Join the Democrats, it's the same thing!)
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To: Daffynition

The last time I shopped at Walmart, I thought the receipt checker got real obnoxious with me. She acted like a high school hall monitor or a TSA agent.

I did show the person my receipt and didn’t cause a scene...and have never shopped at Walmart again. Problem solved.


19 posted on 03/11/2011 8:04:36 PM PST by Ticonderoga34 (Free Obama's Birth Certificate!)
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To: Daffynition
He writes in with a story of how he bought a 37 inch TV from Walmart and was able to successfully say no to the receipt checker blocking his way with his body.

And in doing so he's now emboldened those who would prefer to steal a 37 inch TV from Walmart and successfully say no to the receipt checker blocking their way.

That's all right. Walmart will just pass the costs of theft along to the rest of us.

20 posted on 03/11/2011 8:04:53 PM PST by Gena Bukin
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To: mnehring

I don’t show my receipt either, if I buy something from near the front of the store, but if I’m wandering through the store, I don’t expect to get out without showing a receipt. Walmart doesn’t know if I stole it or not.


21 posted on 03/11/2011 8:05:35 PM PST by Shimmer1 (No matter how cynical I get, I just can't keep up.)
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To: Daffynition

I remember when someone in the store would carry your purchase out to the car.


22 posted on 03/11/2011 8:05:35 PM PST by Kirkwood (Zombie Hunter)
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To: ClearCase_guy

yippy kai yay mother f...oh never mind


23 posted on 03/11/2011 8:06:18 PM PST by joesjane ((The strength of the pack is the wolf - Rudyard Kipling))
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To: Daffynition

If Walmart sells items at a rear register, they need to have a better clue about this issue. Insisting on seeing a receipt as I leave the store pisses me the hell off. Just like TSA screening. Considered guilty without any probable cause.
I’m sorry that Walmart caters to a lot of losers who shoplift them blind, but they need better in-store monitoring if that is the case.


24 posted on 03/11/2011 8:07:07 PM PST by Newtoidaho (Liberals: drooling buffoons (politicians/media/ bureaucrats) backed by satanic goons (union thugs).)
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To: Mmogamer
I was at a store once and was going to buy a CD and the cashier asked for my zip code. I don't know why but I told her I didn't want to give it and she said that she had to have it before she could sell the CD. So I said, 'Fine,' and walked out.

This guy's example is extreme but then again maybe we're all a little too compliant for our own good.
25 posted on 03/11/2011 8:09:08 PM PST by AD from SpringBay (We deserve the government we allow.)
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To: Shimmer1

The way I see it, he is on their private property and it is common courtesy and ethics to respect the rules they have regarding their property and how transactions are conducted within it, such as confirming you aren’t leaving their property with stolen merchandise. He may have found one law to defend his belief, but just because something is lawful doesn’t make it ethical or respectful.

I may have a legal right to free speech, but I’m sure he wouldn’t appreciate my coming into his private property such as his house, and cursing him out in front of his children.


26 posted on 03/11/2011 8:09:31 PM PST by mnehring
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To: Mmogamer

Yeah he’s a jerk, but sometimes this is what it takes. Why should he be “inspected” because young minorities are responsible for 90 percent of the thievery happening there? Answer: he shouldn’t. I will not submit to to a sheeple check at Walmart either and they had better not touch me . I will have that person arrested on the spot. This is just more control over you folks.


27 posted on 03/11/2011 8:10:11 PM PST by rsobin
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To: Daffynition

Sam’s and Walmart keep prices low by keeping things simple. A**holes like this make things more difficult thus making prices go up. Go buy your farqing 37” TV for your girlfriend at Target next time!


28 posted on 03/11/2011 8:10:47 PM PST by Rembrandt (.. AND the donkey you rode in on.)
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To: I Shall Endure
You can show your receipt. Or, through higher prices, you can subsidize all the shoplifting that will occur when Walmart is not allowed to check receipts.

You didn't read the article, did you? THEY'RE ARE NOT ALLOWED TO REQUIRE YOU TO SHOW A RECEIPT AFTER YOU'VE PAID FOR AN ITEM. IT'S STATE LAW! We even have that law here in Kalifornia. The moment you pay for the item, the store loses all interest in that item and cannot make you prove ownership. They can (try) to detain you if they saw that you picked up the item and started walking out the door with it, and try to hold you for the police, but without proof of a crime THEY CANNOT DETAIN YOU! I do this all the time, except at club stores (Sam's, Costco) since that's part of your membership agreement.
29 posted on 03/11/2011 8:11:15 PM PST by CarmichaelPatriot
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To: republicangel
He might be a jerk, but I get pretty pissed when I go to a Wal-mart in a pretty bad section of town and you have to show your receipt before walking out the door with anything.

Why don't you try operating a retail store in a bad section of town. Perhaps, after a while, it might just sink in as to why they need to do this.

30 posted on 03/11/2011 8:11:45 PM PST by Cementjungle
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To: Daffynition

Anything that annoys WalMart can’t be all bad.


31 posted on 03/11/2011 8:12:41 PM PST by neutrino (Globalization is the economic treason that dare not speak its name.(173))
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To: rsobin

This is how we lose our rights and freedoms. Not all at once, but a little bit at a time.

Death by 1,000,000 paper cuts.


32 posted on 03/11/2011 8:13:12 PM PST by CarmichaelPatriot
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To: Daffynition

My mom says at her Wal-Mart in Mississippi the receipt checker will only ask people who are not of her race.


33 posted on 03/11/2011 8:13:16 PM PST by RushingWater
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To: rsobin
I will not submit to to a sheeple check at Walmart either..

Then choose to shop somewhere else. By all indications, he was completely aware of how they conducted transactions before he stepped foot into that store. He could easily use the market system to voice his displeasure and shop elsewhere but instead, he disrespected their private property and the rules they established for that property and the transactions that take place in it.

34 posted on 03/11/2011 8:14:00 PM PST by mnehring
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To: CarmichaelPatriot

What about the freedom of private property and your setting the standards of what takes place on your property?


35 posted on 03/11/2011 8:14:55 PM PST by mnehring
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To: Daffynition

Wow. Rick is really a jerk.


36 posted on 03/11/2011 8:15:20 PM PST by BibChr ("...behold, they have rejected the word of the LORD, so what wisdom is in them?" [Jer. 8:9])
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To: I Shall Endure

I have only had to do this with either things that were too big to fit into a puny WalMart bag *or* if the checker neglected to deactivate the RFID chip in a _box of Excedrin_ which then set off that incredibly embarrassing alarm.
[seriously]

I once asked them why they started doing this and found out that people were shoplifting _trampolines, garden furniture, yard fountains_ and *other* huge stuff that also wouldn’t “fit in a bag”.

Since I resent paying higher prices due to shoplifters, I don’t get myself all torqued up over it.

I’m a bit peeved by Sams Club asking for receipts, though.
They don’t provide *any* bags and the old bastid who works the out door is a really unpleasant and belligerent snot who *thinks* he’s working for the FBI or something.

He digs through _everything_ in your cart, just to be sure you didn’t somehow walk out with a 12 pack of Sharpies or something.

It would be ironic if, while he was tying up the checkers with his head games, a bunch of kids waltzed out with $500 worth of video games, wouldn’t it?


37 posted on 03/11/2011 8:15:35 PM PST by Salamander (I may be lonely but I'm never alone...and the nights may pass me by......but I never cry.)
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To: ClearCase_guy

yippy kai yay mother f...oh never mind


38 posted on 03/11/2011 8:16:06 PM PST by joesjane ((The strength of the pack is the wolf - Rudyard Kipling))
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To: rsobin

“I will not submit to to a sheeple check at Walmart..”

Fine. Your choice. Enjoy shopping at Target and paying Target’s price.


39 posted on 03/11/2011 8:16:39 PM PST by Rembrandt (.. AND the donkey you rode in on.)
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To: Daffynition

Slowly freedom slips away.


40 posted on 03/11/2011 8:17:05 PM PST by PetroniusMaximus
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To: Daffynition

Shopping cart?
Tell the cashier to tape or staple receipt on box.

Problem solved.

Sounds like a lib jerk wad.


41 posted on 03/11/2011 8:17:10 PM PST by right way right
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To: Daffynition

Anyone who would browbeat a minimum wage store clerk just to feel superior is pretty scummy. I put myself in their place and imagine having to deal with obnoxious customers all day, then I treat them with as much respect as possible.

I have shopped at Wal-Mart for years and no one has ever asked to see a receipt on the way out the door. Maybe his store is in a bad neighborhood or something.


42 posted on 03/11/2011 8:20:38 PM PST by Tarantulas ( Illegal immigration - the trojan horse that's treated like a sacred cow)
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To: PetroniusMaximus

Walmart doesn’t have the freedom to control product loss in their store?


43 posted on 03/11/2011 8:20:45 PM PST by Artemis Webb (What, if not a bagel and coffee, confirms the existence of a just and loving God?)
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To: Daffynition
Listen, Walmart policy says that I need to check your receipt.

Wrong. WM policy is that the only people allowed to detain you is Loss Prevention and only then when the LP has witnessed you select the merchandise, retrieve it from the shelf, conceal the item (not applicable in this case) and then avoid the final point of purchase and then exit the store without offering to pay for the item. If the LP loses eye contact at anytime during his observation he/she is not to even talk to you let alone attempt to prevent you from leaving the store.

As to the door greater, WM policy strictly states that they are never to ask you for a receipt or try to prevent you from leaving the store unless the EAS (Electronic Article Surveillance) is activated. At that point the Door Greater can ask you for a receipt only to find out which register failed to deactivate the EAS device. However, if the customer refuses to offer the receipt the door greater must allow the customer to leave.

44 posted on 03/11/2011 8:21:20 PM PST by txroadkill (Pray for Japan)
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To: RushingWater

“My mom says at her Wal-Mart in Mississippi the receipt checker will only ask people who are not of her race.”

Hmmmmmm. And your Mom votes.......democrat? I suspect your Mom is spewing bravo sierra.


45 posted on 03/11/2011 8:22:13 PM PST by Rembrandt (.. AND the donkey you rode in on.)
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To: Daffynition

Happened to a lawyer friend in FL. The cashier was rushing off duty and forgot to give him his receipt (as shown on security tape.)

Store detained him at door for more than 10 minutes.

Settlement was low 5 figures.


46 posted on 03/11/2011 8:22:37 PM PST by MindBender26 (Fighting the "con" in Conservatism on FR since 1998.)
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To: Daffynition

I wouldn’t mess with Bruce Willis. He’ll kick your @ss.


47 posted on 03/11/2011 8:27:43 PM PST by smokingfrog ( BORN free - taxed to DEATH (and beyond) ...)
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Some guy stands up for his rights or at least what he thinks are his rights, and a bunch of Conservatives(??) come down on him. Pitiful.
48 posted on 03/11/2011 8:27:43 PM PST by KrisKrinkle (Blessed be those who know the depth and breadth of their ignorance. Curs(ed be those who don't.)
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To: Mmogamer

He wasn’t being a jerlk and they were in fact wrong. Also in Tennessee you don’t have to put up with it either. I never have and never will. I had one guy follow me to my vehicle LOL.. You know when that alarm goes off {when I don’t even have any purchases} I’ve thought about grabbing my chest and falling to the floor in a fit yelling “turn it off turn it off” LOL...


49 posted on 03/11/2011 8:28:21 PM PST by cva66snipe (Two Choices left for U.S. One Nation Under GOD or One Nation Under Judgment? Which one say ye?)
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To: Daffynition

While the libertarian streak in me usually sides with people such as this fellow, this does seem a bit extreme. What does it hurt to wave your receipt at an employee as you walk out the door with a high ticket purchase? Everyone knows its a loss prevention measure to prevent shoplifting, not some insidous scheme by “the man” to deprive you of your liberties. While I don’t doubt the fact that he was legally in the right, there is a time and place to pick your fights, but this isn’t it.


50 posted on 03/11/2011 8:29:39 PM PST by apillar
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