[Swordmaker]

Yeah! I read that load of bunk about “Apple’s distant computer support” and “outsourcing” which is totally false. You call Apple support you are talking to US and Canadian citizens. Apple’s customer support iranked highest in all other surveys I’ve seen. Usually 10 to 20 percentage points above the nearest competitor!

[PA Engineer]

Yeah! I read that load of bunk about “Apple’s distant computer support” and “outsourcing” which is totally false. You call Apple support you are talking to US and Canadian citizens. Apple’s customer support iranked highest in all other surveys I’ve seen. Usually 10 to 20 percentage points above the nearest competitor!

I agree. Have never had issues and that includes out of warranty products. A good example is my Daughter's old 3Gs iPhone. They had replaced it twice because of the funky mute switch. The third time they decided not to replace it and I contacted Cupertino. They sent me strait to corporate and there was no long wait on the phone. I pointed out that the mute switch was a design flaw and I gave them a suggestion to correct it. Two days later a new iPhone arrived FedEx. Their terms were simple. Return the old iPhone.