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CARBONITE - customer reviews (stay away from this service!)
Better Business Bureau ^ | March 5, 2012 | Better Business Bureau

Posted on 03/05/2012 10:30:11 AM PST by Lancey Howard

(Example, from December 2011)

"Trying to restore 100Gb+ and the restore keeps dying, and support people hung up me and disconnected from Chat and are totally useless, and software disconnects from service during a restore (based on the log file) and installation gets corrupted and have to un-install and re-install all over again. I have have been trying to restore my data for 1 week straight with a partial success. I finally had to go and restore one sub-directory at a time and do two - three sub-directories until it gets corrupted and have to restart the whole process over! How can a company stay in business?????? Software is so bad!"

(Excerpt) Read more at bbb.org ...


TOPICS:
KEYWORDS: carbonite; sandytheslut; slut
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Check out the link and read more. The site shows 19 "positive" reviews and 13 "negative" reviews. I figure most of the "positive" reviews were generated by company employees and agents.
1 posted on 03/05/2012 10:30:13 AM PST by Lancey Howard
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To: Lancey Howard

Screw Carbonite.


2 posted on 03/05/2012 10:31:21 AM PST by Lancey Howard
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To: Lancey Howard

So wait a sec..are you saying it was OK when Rush flacked for Carbonite?


3 posted on 03/05/2012 10:32:44 AM PST by ken5050 (The ONLY reason to support Mitt: The Mormon Tabernacle Choir will appear at the WH each Christmas)
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To: Lancey Howard

I sent them a message I will not renew my subscription, which is up in a few weeks.

Has anybody experience with Mozy?


4 posted on 03/05/2012 10:34:03 AM PST by EscapedDutch ("Socialism is great until you run out of other people's money" - Lady Margaret Thatcher)
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To: Lancey Howard

By the way, for any noobs out there?
This thread is an example of “freeping”.

So the scumbag lefty rats want to boycott sponsors of a talk show host who only promotes traditional America and common decency?

Okay.


5 posted on 03/05/2012 10:34:37 AM PST by Lancey Howard
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To: EscapedDutch

Why do you all waste your time and money to backup “in the cloud?”

Go out and buy a 2 TB external hard drive. Plug it into your computer. If you’re using Windows 7, set up a back up (Control Panel > Backup and Restore). If you’re using an Apple product, set up the time machine.

This keeps your personal information local to you and it doesn’t eat up your Internet bandwidth.


6 posted on 03/05/2012 10:36:54 AM PST by rarestia (It's time to water the Tree of Liberty.)
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To: ken5050
So wait a sec..are you saying it was OK when Rush flacked for Carbonite?

Sure I am. And I support Jamie Curtis flacking for yogurt, too. And Michael Jordan flacking for underwear, too. And Matthew Broderick flacking for a car company. Etc.

7 posted on 03/05/2012 10:37:56 AM PST by Lancey Howard
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To: Lancey Howard
I would have to agree with the critics. If you have large amounts of data or information to back up, it takes forever--seriously. I have been attempting to back up about 1TB of data and over the course of a year, it has only managed about 200GB.

You are much better off spending your money on an external disc array and doing your backups locally without Carbonite. I'm lucky (or smart) and have mirrored each of my drives. I have decided to terminate my Carbonite contract and save the hassle and the inconvenience.
8 posted on 03/05/2012 10:39:16 AM PST by Sudetenland (Anybody but Obama!!!!)
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To: Lancey Howard

I’ve used Carbonite for several years and have used the restore process. The only problem I had was solved by re-installing the software.

The service works well. I’m canceling because of the reaction to Rush, not because their service doesnt work.


9 posted on 03/05/2012 10:39:37 AM PST by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: rarestia

Yes, we have a 2 terabyte drive in the back and wirelesssly back up with Time Machine all day long. Makes more sense than relying on someone else.


10 posted on 03/05/2012 10:39:53 AM PST by brytlea (An ounce of chocolate is worth a pound of cure)
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To: rarestia

Don’t forget to periodically archive your files onto some kind of hard media, such as DVD, then store those archives somewhere besides your house. This is in addition to your backup. You’ll probably never need the archives, but if a catastrophe strikes, you’ll be glad you made them.


11 posted on 03/05/2012 10:40:03 AM PST by Mr Ramsbotham (Laws against sodomy are honored in the breech.)
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To: Lancey Howard

So rush has for years pushed a substandard product that he was personally endorsing?


12 posted on 03/05/2012 10:40:28 AM PST by joesbucks
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To: Lancey Howard

Give this outfit my files. BS I save them on two external drives and never lost anything. Sometimes I copy a file I just worked on to the externals or I use another software to do as an automatic feature. Check out Silverkeeper or I use Superduper to save the entire HD as a clone with the ability to boot. Works for my mac.


13 posted on 03/05/2012 10:41:40 AM PST by Logical me
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To: rarestia

I used to use a seagate external 1TB mirrored drive for backups.

Then some disgruntled employee at seagate pushed out a firmware update. Turned it into a brick.

No solution is perfect and the cloud is very good at some things. These tools back files up as you make changes to them and don’t require you to do anything.


14 posted on 03/05/2012 10:44:39 AM PST by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: Lancey Howard

Hard Disk Portatile Clickfree 2,5" 1 Tb Backup Wireless C3- USB 3.0

Who needs Carbonite?

15 posted on 03/05/2012 10:45:07 AM PST by Islander7 (There is no septic system so vile, so filthy, the left won't drink from to further their agenda)
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To: Mr Ramsbotham

I backup to a 2 TB disk on a ProFTPD NAS attached to my router which is then backed up to tape on my server. I’ve got my bases covered.

With 50 GB BDRs (BluRay Disks) available out there, you’re right, there’s no reason not to back up to media.


16 posted on 03/05/2012 10:45:10 AM PST by rarestia (It's time to water the Tree of Liberty.)
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To: Lancey Howard

I’ve had no problem at all with Carbonite’s service. FWIW.


17 posted on 03/05/2012 10:47:39 AM PST by SandyInSeattle (Smith & Wesson: The original point and click interface)
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To: joesbucks
So rush has for years pushed a substandard product that he was personally endorsing?

Apparently.

18 posted on 03/05/2012 10:50:02 AM PST by Lancey Howard
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To: driftdiver

I have one of those seagate backup drives and it is stuck telling me my backup has failed. What a POS. I have to look for one that is infallible.


19 posted on 03/05/2012 10:54:08 AM PST by US_MilitaryRules (Unnngh! To many PDS people!)
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To: Lancey Howard

Toll Free: 877-665-4466
I tried to call this number from their site this morning and the phone was answered by a recording of some hot and wet girls. Freaked me out. I didn’t try again.


20 posted on 03/05/2012 10:54:15 AM PST by libbylu
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To: EscapedDutch
Has anybody experience with Mozy?

Mozy is better than carbonite but look at Crashplan or off line with your own hard drive.

21 posted on 03/05/2012 10:54:39 AM PST by USS Alaska (Nuke the terrorists savages.)
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To: Islander7
Who needs Carbonite?

Exactly.
I have a Western Digital external hard drive, plus I back up everything important on either discs or thumbs.

22 posted on 03/05/2012 10:55:48 AM PST by Lancey Howard
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To: Lancey Howard

Screw all the companies that left. They did us a service by outing themselves. If they are stupid and leftist enough to dump Rush over a valid comment, however politically incorrect it is to simply call a slut a slut in the 21st century, then maybe we should have known this all along about these companies and not done business with them to begin with, advertising on Limbaugh or not.

They’re dead to me. I keep saying it, but it’s true. The body pile keeps building up. Bring out yer dead. Let us see the true colors. Don’t want to waste my ever decreasing money on lliberal companies I can live without using.


23 posted on 03/05/2012 10:56:36 AM PST by Secret Agent Man (I'd like to tell you, but then I'd have to kill you.)
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To: libbylu

LOL


24 posted on 03/05/2012 10:56:45 AM PST by Lancey Howard
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To: Lancey Howard
So rush has for years pushed a substandard product that he was personally endorsing?

Apparently.

Sounds like he was treating his listeners like a bunch of saps then. I guess making more money was more important to him than maintaining his integrity.

25 posted on 03/05/2012 10:57:30 AM PST by Wissa (Gone Galt)
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To: SandyInSeattle
"I’ve had no problem at all with Carbonite’s service. FWIW.

Neither have I!

26 posted on 03/05/2012 11:00:34 AM PST by CarolinaGOP ("Within the covers of the Bible are the answers for all the problems men face." - Ronald Reagan)
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To: Lancey Howard

“Write-only backup” ... what a concept!


27 posted on 03/05/2012 11:04:05 AM PST by The Duke
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To: Lancey Howard

Call them now Clog their E-Mail....

Let them know bhow you feel about the Leftist push to stunt free speach!

CARBONITE
Corporate Headquarters
177 Huntington Avenue
Boston, MA 02115
Main Office: 617-587-1100
Toll Free: 877-665-4466
legal@carbonite.com


28 posted on 03/05/2012 11:04:19 AM PST by Jim from C-Town (The government is rarely benevolent, often malevolent and never benign!)
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To: Lancey Howard

Ditto! Doing anything important over the internet is just plain nuts. Especially entrusting your data. Duh!


29 posted on 03/05/2012 11:05:53 AM PST by Islander7 (There is no septic system so vile, so filthy, the left won't drink from to further their agenda)
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To: Lancey Howard

What is the big deal? Keep everything in a home directory and hang all subdirectories off of it. Then either burn it to a DVD or a large thumb drive.

System dies, restore O/S and patch it. Restore all applications and patch them, then copy your home directory and all subs back.

It’s much cleaner to install the O/S than to restore it if that is an option Carbonite offers.

You do have to have all of your software though, on DVDs preferably.


30 posted on 03/05/2012 11:07:12 AM PST by Lx (Do you like it, do you like it. Scott? I call it Mr. and Mrs. Tennerman chili.)
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To: rarestia

“Go out and buy a 2 TB external hard drive. Plug it into your computer. If you’re using Windows 7, set up a back up (Control Panel > Backup and Restore).”

That is a good suggestion. And if you want to go cheaper, buy a USB storage device such as Sandisk Cruzer which costs $12-24 depending on capacity. It protects your data by using a password to access whatever is stored.

You can then use Window’s Explorer to backup files or use more sophisticated software. I use a program called EF-Commander since it shows me two panels of from and to folders or devices. It is a takeoff on the Norton Commander.

In my own case, very few important files change on a daily basis, so I backup mainly my MS-Money files. That is a life saver for me because of it’s ability to project cash flow months in future.


31 posted on 03/05/2012 11:07:42 AM PST by entropy12 (Profits are the mother's milk of capitalism & prosperity!)
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To: US_MilitaryRules

There is supposedly a fix for the firmware update but I’ve never been able to find it. I took the drive apart and extracted the secondary drive. It had not been corrupted and i was able to access the data on the drive.

I’m now also using amazon storage for some data. Its handy and is available whenever I travel.


32 posted on 03/05/2012 11:10:05 AM PST by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: Lancey Howard; Islander7
I have a Western Digital external hard drive, plus I back up everything important on either discs or thumbs.

What happens if your house of office burns down?

33 posted on 03/05/2012 11:10:55 AM PST by trailhkr1
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To: driftdiver

Carbonite Chat
Status: Disconnected
Matt K. - Lewiston, ME: Hi, my name is Matt K. - Lewiston, ME. How may I help you?
Matt K. - Lewiston, ME: Hi Michael
Matt K. - Lewiston, ME:

Michael Lacey: Apparently you guys do not want conservatives as customers. Cancel my account. Me and all my friends will never use you again.
Matt K. - Lewiston, ME: Have a nice
Matt K. - Lewiston, ME: day
Michael Lacey: By the way there are twice as much of us as them.
Matt K. - Lewiston, ME has disconnected.


34 posted on 03/05/2012 11:11:41 AM PST by malos (Call Me Inpressed)
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To: trailhkr1
What happens if your house of office burns down?

It's amazing how many people don't even consider that happening.

35 posted on 03/05/2012 11:14:26 AM PST by Keeper of the Turf (Fore!!!)
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To: rarestia
This keeps your personal information local...

How would you mitigate fire or theft if everything is local?

36 posted on 03/05/2012 11:16:06 AM PST by jonno (Having an opinion is not the same as having the answer...)
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To: ken5050

Actually, you’re doing the “flacking” with your post...Rush gets PAID for promoting products and services. I really don’t think he’s going to lose much sleep over losing Carbonite.


37 posted on 03/05/2012 11:18:47 AM PST by FrankR (You are only enslaved to the extent of the entitlements you receive.)
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To: ken5050

I’ve never understood the cost/benefit of Carbonite. For $70 I can buy a portable 500 gb HD and use it to back-up my computer. I don’t leave it plugged in but keep it in my fire-proof box.


38 posted on 03/05/2012 11:30:45 AM PST by PhiloBedo (You gotta roll with the punches and get with what's real.)
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To: driftdiver

How do you find Amazon storage?


39 posted on 03/05/2012 11:33:21 AM PST by US_MilitaryRules (Unnngh! To many PDS people!)
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To: PhiloBedo

Because I work with critical files every day. One lost file could easily be several thousand dollars worth of labor for me.

I don’t have to worry about forgetting to back them up. Its done for me and is one less thing to worry about.

BTW, your fire proof box probably isn’t going to protect your hard drive in case of a fire. The heat will melt the drive even if the fire doesn’t.


40 posted on 03/05/2012 11:33:41 AM PST by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: Lancey Howard

Bought an Acer notebook a couple of years ago and this crap was on the machine...first thing I did was flush it and send to where all crap goes.


41 posted on 03/05/2012 11:34:55 AM PST by Portcall24
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To: Lancey Howard

I canceled Carbonite today. F em


42 posted on 03/05/2012 11:36:56 AM PST by y6162
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To: US_MilitaryRules

You have to open an account with Amazon S3. http://aws.amazon.com/s3/

Not as easy as Carbonite but its cheap and unlimited.


43 posted on 03/05/2012 11:37:13 AM PST by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: ken5050

no it was easy to ignore the ridiculous product. Now that they have called attention to themselves they are no longer worthy of being ignored.


44 posted on 03/05/2012 11:37:17 AM PST by longtermmemmory (VOTE! http://www.senate.gov and http://www.house.gov)
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To: FrankR

With respect, you missed my point..I have no problem with Rush promoting anything he chooses, if they are willing to pay him...the thrust of this vanity is that Carbonite sucks, so that’s it no big deal if they pull their advertising....that is so inconsistent on so many levels.


45 posted on 03/05/2012 11:38:05 AM PST by ken5050 (The ONLY reason to support Mitt: The Mormon Tabernacle Choir will appear at the WH each Christmas)
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To: trailhkr1

My home did burn. My portable HD and all my data was in my briefcase.


46 posted on 03/05/2012 11:48:17 AM PST by Islander7 (There is no septic system so vile, so filthy, the left won't drink from to further their agenda)
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To: Lancey Howard
Online backup services? Feh.

I use and recommend Macrium Reflect. It's free. It's easy and it is fool proof protection against data loss and viral infections when used weekly.

47 posted on 03/05/2012 11:54:21 AM PST by Bloody Sam Roberts (Liberty is in danger. We are the generation. This is our role. Now is the time. Defend Freedom!)
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To: trailhkr1

“What happens if your house of office burns down?”

Since I can afford an x drive I also managed a small fireproof lockbox.

30 bucks at OD it was.

Of course North Korean commandos could steal it... oh darn.

Or a gamma ray burster could wipe out everyone on Earth-


48 posted on 03/05/2012 12:03:12 PM PST by hank ernade
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To: Bloody Sam Roberts
Macrium Reflect isn't free according to their website.
49 posted on 03/05/2012 12:05:56 PM PST by SW6906 (6 things you can't have too much of: sex, money, firewood, horsepower, guns and ammunition.)
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To: driftdiver

Thanks


50 posted on 03/05/2012 12:05:59 PM PST by US_MilitaryRules (Unnngh! To many PDS people!)
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