Yes, I know it was the broadband connection you were talking about. Sorry it has caused so much distress.
From day one, I have always had plans for backup access to the Internet, starting with the dial-up modem, on to Wimax service on the laptop, driving five miles to McDonalds for WiFi, finally to the smartphones and portable WiFi hotspot.
Sounds like you should have similar (depending what is available in your area) and maybe a different ISP if you can get one.
I am strongly considering ATT.
I dont stream a lot of movies nor play games on the net so I dont need and extreme amount of speed.
What I dont get about comcast is their unwillingness to be forthright about these outages.