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W8 UI is confusing to users of pre-8 WinOS.
that’s a given.

My servers (running Win Server 2008) at work are easier to navigate than my Win8 devbox. So, I use classic shell.

With Win 8.1 I’m assured that all bleeding edge .Net assemblies are supported and all available bugfix/workarounds installed..

the thing to understand about software is that is evolves quite independently from how customers react, or can be predicted to react, by marketeers.

I'm running Classic Shell also. W8 wouldn't have gotten such a bad name had they left some things alone that weren't broke. Namely the screen layout. Or they could have made the change optional. The Start Menu was a main one and a senseless mistake. Putting "X" where you didn't have to play peekaboo was another biggie. So is the annoying right side border where settings icons pop up when you don't want them and won't pop up when you do need it LOL.

Some people are into having to learn a new OS many more want the transition as easy and hassle free as possible. Much of it was preventable. I can imagine business owners were cussing because the learning curve for employees to get used to 8 would have cost plenty or they are paying for XP support. I have noticed many doctors offices and hospitals went to 7 when it came to crunch time rather than W8.

I can also understand reverse compatibilities issues to a certain extent. That part isn't a biggie for me I have three operational XP machines and even an old 98/2.

Ease of use is a biggie for almost any electronic device unless it is a trade or specialty specific device where training would likely be a necessity. An OS change on a desktop especially from the same corp should not be made a nightmare.

Another issue is manufactures were betting on high speed coming to nearly every home in USA by now. It didn't happen. The cable companies went in to areas and grabbed up just enough territory to stop competition then stopped expanding. AT&T the major Ma Bell is in the process of getting out of the landline business and as a result neither DSL or Fiber Optics is being expanded. The landline grid isn't being maintained anywhere near the standards it once was. Open cable boxes is one example. With people moving more and more into rural areas more and more people right now either have to depend on Hughestnet or dial up. IOW they won't be buying Tablets they'll be buying laptops and desktops. I don't see that issue changing in this economy.