[ElkGroveDan]

Next time, make an appointment. You'll be seen within ten minutes of your scheduled time.

You people are sheep. No other retailer anywhere forces you to make an appointment to deal with issues surrounding their products.

[Swordmaker]

You people are sheep. No other retailer anywhere forces you to make an appointment to deal with issues surrounding their products.

They'll see you without an appointment but people with appointments will be seen first, just like any other service oriented business. Walk-ins served in order of time available.