Ebay Troubleshooting [VANITY]

WhiskeyX | 2015-04-13 | WhiskeyX

[WhiskeyX]

There is a problem with being able to access eBay this morning. While using multiple client computers, operating systems, and browsers, the normal eBay webpages are abruptly replaced by a Webpage that appears to be eBay in Chinese characters. After this Chinese language page appears, the next webpages indicate access is forbidden or otherwise denied, depending upon the browser being used. eBay is looking into the problem. I'm wondering whether or not anyone else can see the same problems with being denied access one time, gain access another time, and lose access again with the Chinese language webpage/s showing up on occasion?

[Gaffer]

It’s probably ad malware on YOUR computer. Some sights reserve spots for personalized advertising. Get some malware/adblocker S/W....free online.

[Gaffer]

It’s probably ad malware on YOUR computer. Some sights reserve spots for personalized advertising. Get some malware/adblocker S/W....free online.

[palmer]

Bad DNS. Use a different router (go to neighbor’s house). Or leave whatever coffee shop you are in.

[Reno89519]

Try using Google DNS on your computer.

https://developers.google.com/speed/public-dns/

[mmichaels1970]

While using multiple client computers, operating systems, and browsers

Have you tried accessing from an entirely different network? Whenever I'm troubleshooting network-wide issues, I call the wife at home and ask her to access the site in question.

Ebay "looking into it" may be a stock answer. I'd rule out MY network as quickly as possible. If you get Chinese on a computer on a different network, it would be relatively good news and prove that the issue is more likely ebay-related.

[mmichaels1970]

oh yeah...Ebay looks fine from here.

[econjack]

It’s working fine for me right now.

[headstamp 2]

Just got on the website, all appears OK.

[Zhang Fei]

Get the free versions of Malwarebytes and Superantispyware, then delouse your computer. Both are California companies, and they do a very good job.

[WhiskeyX]

It occurred simultaneously on four different computers; using different operating systems, XP, Vista, Win7; and three different browsers, FireFox 35, IE8, and IE11. While I was talking to eBay support, the problems disappeared for awhile, and then reappeared. At first it looked like it was going to be impossible to access ebay.com from any of the computers, but I managed to get on one time by using a link from an Internet search engine result. After accessing multiple support pages for awhile, it then failed with another access forbidden 403 message.

Malwarebytes and an assortment of other malware tools report no malware found.

[Gaffer]

Thanks....then it is beyond my ken.

[WhiskeyX]

“Ebay “looking into it” may be a stock answer. I’d rule out MY network as quickly as possible.”

That’s why I asked if anyone else can reproduce this problem. I usually would have access to my cellphone network, but not this morning. If anyone else sees the same problem, then the problem must be related to the ebay servers. If not, I’ll have to look somewhere from the clients up to the ebay servers.

[moovova]

“All your knicknacks are belong to us!”

“Ah...so solly...we already sold these knicknacks to you first time.”

[palmer]

If not, I'll have to look somewhere from the clients up to the ebay servers.

Multiple people have checked ebay and have found nothing wrong. There is a good probability of a problem in your router, and a possibility that it can no longer be trusted (man-in-the-middle attacks).

You should now be limiting your access to HTTPS sites. Ebay, to its detriment, does not appear to support HTTPS.

[oldmomster]

BEST laugh of the day!!!!

[palmer]

telnet ebay.com 80
Trying 66.135.216.190...
Connected to ebay.com.

telnet ebay.com 443
Trying 66.135.216.190...
Trying 66.211.160.86...
Trying 66.211.160.87...
telnet: Unable to connect to remote host: Connection refused

Conclusion: ebay sucks if your router has been hacked. Also you should try the tests above and see you get the same IP addresses.

[jsanders2001]

I’ve notices that the time on the computers have been going back and forth lately, one time it will be behind an hour then later it will correct. Has happened on computers and cell phones too. Makes me wonder what’s up.

[WhiskeyX]

Brought another computer online with XP, FireFox 35. No problems with access on that client so far.

Client 5, XP, FF35, accessed ebay.com troublefree.

Client 1, XP, IE8, Window 1:
Accessed ebay.com.au troublefree
Failed to access ebay.com with error message:
The website declined to show this webpage

Client 1, XP, IE8, Window 6:
Accessed ebay.com.au troublefree
Failed to access ebay.com with error message:
The website declined to show this webpage

Client 1, XP, IE8, Window 6:
Accessed ebay.com.au troublefree. Then changed the URL to ebay.com
Failed to access ebay.com, displays Chinese ebay page.

Client 1, XP, FF35:
Failed to access ebay.com with error message:

Forbidden

You don’t have permission to access / on this server.

Client 2, Win7, IE11, Tab1
Failed to access ebay.com with error message:
The website declined to show this webpage

Client 2, Win7, IE11, Tab2
Accessed ebay.com troublefree

Client 2, Win7, IE11, Tab3
Accessed ebay.com troublefree

Strange results to these tests to say the least. On the Win7, IE11, one tab fails while two tabs are troublefree. On one XP client, no problems at all. On another XP client, IE8, FF35, some ebay.com loads the fails from that point on, while ebay.com.au is troublefree.

I’m thinking there must be something wonky with the ebay.com server???

[jsanders2001]

Welcome to the new and improved Net Neutrality Internet...