When I first moved to Dallas from Michigan, way back, I had Sears put in an air conditioner on my brand new Chevy Nova for me. Well, they punched a hole in my transmission and I about lost my engine. Why go to Sears when you can get better service elsewhere?
Their shop vacs are better than anyone else’s though and Mr R has severe allergies and with a HEPA filter they beat out ANY other vacuum, even the high end “allergy” ones. The filters are less too. Plus no brush means my long hair isn’t clogging it and in case of flood or toilet overflow, you can still vac.
I haven’t used their auto services in over 10 years after a bad experience.