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My Outlook Email Has Been Frozen by an Incoming Piece of Mail!!HELP!!
12.09.02 | mlmr

Posted on 12/09/2002 8:14:40 AM PST by mlmr

I received some email last night into Outlook. When I went to delete it and highlighted it to delete it (it was the first of the group) it opened two windows, the first asking for a download and the second asking me to choose what geographic area to come from. Interestingly there is no choie on the geographic area. I have to sign off the computer to get out of the program lock. I have rebooted Outlook 5 times and it always goes to the above described scene. I imagine this is a virus. What to do?? I have the free version of Zone Alarm on my computer. Help!


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1 posted on 12/09/2002 8:14:40 AM PST by mlmr
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To: mlmr
I'll email you the fix, you should have it in a minute.
2 posted on 12/09/2002 8:16:05 AM PST by Registered
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To: mlmr
Arent' Freepers wonderful? I just love they way the jump in and help. :-)
3 posted on 12/09/2002 8:18:06 AM PST by areafiftyone
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To: Registered
What does you antivirus with current virus signatures say about it?
4 posted on 12/09/2002 8:18:15 AM PST by KansasConservative1
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To: Registered
I'll email you the fix, you should have it in a minute.

Did you email her linux? ;)

5 posted on 12/09/2002 8:18:59 AM PST by chance33_98
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To: mlmr
btw, control-alt-delete might work well too.
6 posted on 12/09/2002 8:19:22 AM PST by Registered
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To: chance33_98
Did you email her linux? ;)

Probably Eudora. :-)

7 posted on 12/09/2002 8:20:39 AM PST by Protagoras
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To: mlmr
What version of Windows?
8 posted on 12/09/2002 8:20:44 AM PST by js1138
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To: KansasConservative1
What does you antivirus with current virus signatures say about it?

I have an antivirus???

9 posted on 12/09/2002 8:21:13 AM PST by mlmr
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To: ThomasJefferson
Probably Eudora. :-)

That's what I use, simple and does the job.

10 posted on 12/09/2002 8:21:20 AM PST by chance33_98
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To: Registered; Nick Danger
I have a question for any computer gurus out there. I am working on a web page for a friend of mine and I made the little radio buttons from scratch. They are all the same, except for the words on the buttons. I put the buttons into the page and all of the buttons show up in frontpage. Ok, so far so good right. Then when I publish the darned page, all of the buttons are there except for the button that says sponsors. It doesn't matter where I put the button, it doesn't matter what format I make the button in, I've even tried to make the button in several different programs. It shows up if I don't make it a hyperlink, but as soon as I try to link the darn thing, it disappears. I have even tried to load it with an FTP program.

The strange thing is, when I view source, the code is there. HELP!

11 posted on 12/09/2002 8:22:07 AM PST by abner
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To: js1138
Six
12 posted on 12/09/2002 8:22:09 AM PST by mlmr
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To: ThomasJefferson
It was named OutLook because those Outside your computer can Look at what's inside :)
13 posted on 12/09/2002 8:23:25 AM PST by chance33_98
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To: mlmr
Download MailWasher [freeware]. Install it and configure it to read your mail.

Before ever opening Outlook, use MailWasher. It "pre-screens" mail before it actually downloads it to your system. You can, thus, weed out potentially harmful emails.

After you get MailWasher running, have it get mail from your normal Outlook source (your mail server). Use MailWasher to delete the offensive email.

Note: This will only help on future emails. [I habitually run MailWasher before ever opening Outlook to get mail.]
14 posted on 12/09/2002 8:24:32 AM PST by TomGuy
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To: abner
and all of the buttons show up in frontpage

I use notepad for all my coding. If you freepmail me the code though I can take a look (albeit I am getting ready to head from work and eat some fried chicken and go to bed, so it might be awhile).

15 posted on 12/09/2002 8:24:59 AM PST by chance33_98
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To: abner
That's easy! I'll email you the fix. Let me know when your Outlook freezes up!


(actually, I don't know what is causing your radio button problem! sorry!)
16 posted on 12/09/2002 8:26:09 AM PST by Registered
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To: TomGuy
Thank you for the infomation about Mail washer. You are saying it will not help with the one which is locking up the computer now. Is there anything that will? Besides a shotgun...
17 posted on 12/09/2002 8:27:32 AM PST by mlmr
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To: Registered
index for later
18 posted on 12/09/2002 8:28:54 AM PST by grammymoon
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To: mlmr
After you fix your email and run your anti-virus program, I recommend you only open emails through a third party server. I have Earthlink and they have a webmail server and its very easy to use. There is no need at all to risk another virus infection. All ISP should provide this type of service free of charge (included in ISP fees). Also, you may access your email from any computer safely.
19 posted on 12/09/2002 8:29:53 AM PST by ex-Texan
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To: chance33_98; Registered
Hey, I'll send you the code. It can't hurt right?

Thanks, when you get to it is just fine.

Reg- thanks dude. For nothing! LOL! How are you? We have a new shape coming in in the spring. Announcement on January 1.
20 posted on 12/09/2002 8:30:18 AM PST by abner
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To: mlmr
Downlood Outlook 6 and Internet Explorer 6 from Microsoft (it's free) and install it. (Back up valuable data files first, as with any major install operation.)

Next, there is a setting that you can change, I believe in "Security", to force HTML e-mails to display as "Text Only". HTML e-mails may contain executable code, this setting prevents the code from executing.

Also recommended is the setting to prevent potentially risky file attachments (.exe, .com., .bat., .doc etc. files) being transferred from Outlook to any directory on your computer. When you receive a file attachment that you expect from a known correspondent, turn off this setting so that you can save the file attachment.

Good luck!
21 posted on 12/09/2002 8:30:47 AM PST by tictoc
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To: Registered
At work, we keep getting the snow white and seven dwarfs email..hahahhahhaah. You would think that the network admin could fitler it out already. Most of us get it at least once a week for over a year now!

Any idea what it would do? I'm almost tempted to........

22 posted on 12/09/2002 8:31:32 AM PST by Sungirl
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To: mlmr
Don't launch outlook. find where it is storing your mail and see if you can delete the offending message without invoking the client. I used to be able to do that with outlook but have not used it in a few years. If your not technical in the slightest though I would recommend against it, but if your adventurous and have nothing to lose it always fun to poke around and learn :)
23 posted on 12/09/2002 8:31:53 AM PST by chance33_98
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To: mlmr; Registered
Just curious, are using the full Outlook or Outlook Express?

POP mail or an Exchange Server (Corporate Workgroup)

We've installed the security patch from MS on our full Outlook and it prevents the behavior you describe.

Registered, I'm interested in your patch also?
24 posted on 12/09/2002 8:32:05 AM PST by TC Rider
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To: ex-Texan
How do I do this? Do I call my ISP and have them set it up? I use Road Runner.
25 posted on 12/09/2002 8:32:21 AM PST by mlmr
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To: mlmr
I'm sorry, I asked what version of Windoes, not Outlook. Anyway, can you open Outlook without highlighting te offending email? If so, browse the Tools menu for a Macros option and turn off macro processing, or set security to the highest possible level.

If this can't be none you may need to runinstall or disable scripting on your computer. This varies from version to version of Windows, but can usually be found in Control Panel, Add/remove Programs, Windos Components.

26 posted on 12/09/2002 8:32:27 AM PST by js1138
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To: mlmr
If you can access it through Outlook Web Access, delete it from there.
27 posted on 12/09/2002 8:33:09 AM PST by Libertarian4Bush
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To: mlmr; Registered
My favorite bit of Outlook humor is when someway commented a year or so ago, during the Foot and Mouth disease outbreak in the UK.

They said that F&M disease couldn't possible be a real virus, because Outlook hasn't caught it yet.
28 posted on 12/09/2002 8:33:47 AM PST by TC Rider
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To: TC Rider
Outlook Express
29 posted on 12/09/2002 8:34:53 AM PST by mlmr
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To: TC Rider
Outlook Express
30 posted on 12/09/2002 8:35:02 AM PST by mlmr
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To: Libertarian4Bush
How do I get there?
31 posted on 12/09/2002 8:37:07 AM PST by mlmr
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To: mlmr
I run and swear by Mailwasher mentioned above and Ad-aware. Dowload Ad-aware 5.83 PLUS the ref sig file 042-24.9.2002 and run it. "Ad-aware is a free multi spyware removal utility that scans your memory, registry and hard drives for known spyware and scumware components and lets you remove them safely. It is updated frequently."

I just had trouble with Xupiter and didn't have Ad-aware's ref sig. As soon as I downloaded that, Ad-aware found 17 instances of Xupiter AND CLEANED IT UP! Even with an updated anti-virus, a firewall, Mailwasher, Cookie Pal and Ad-aware, I still got Xupiter and have no idea how.

32 posted on 12/09/2002 8:40:42 AM PST by Lady Jag
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To: mlmr
Sounds like you have the klez virus. My advice to you is to go to symantec.com, download Norton anti-virus and then download a file called "fixklez". Norton won't fix the klez virus, but it will protect you from others. The "fixklez" file should take care of your current problem, though.
33 posted on 12/09/2002 8:44:11 AM PST by oldvike
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To: abner
You can send me the code as well, if you wish. I'm home today.
34 posted on 12/09/2002 8:48:06 AM PST by ShadowAce
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To: ShadowAce
The more the merrier...
35 posted on 12/09/2002 8:50:24 AM PST by abner
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To: abner
if the page is only, post the url.

sounds you are missing a comma or something equally tiny.
36 posted on 12/09/2002 8:52:10 AM PST by fnord
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To: fnord
'only' really means 'on-line'
37 posted on 12/09/2002 8:54:20 AM PST by fnord
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To: fnord
Here is the URL- Pro Action Motor Sports Check it out. No sponsor button, but it is in the source code. If I remeove the hyperlink, the button shows up, but as soon as the hyperlink is back, it disappears...
38 posted on 12/09/2002 8:54:35 AM PST by abner
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To: mlmr
I thought that in order to activeate the viruses you had to open the attachment. I didn't open an attachment.......
39 posted on 12/09/2002 8:55:33 AM PST by mlmr
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To: fnord
I always forget a quotation mark.
40 posted on 12/09/2002 8:55:38 AM PST by Lady Jag
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To: mlmr
If the email hasn't actually downloaded and still resides on your ISP's mail server, you should be able to call their tech support people and have it deleted thereby allowing your Outlook to get back to business.

I've done this on two occasions when Outlook pukes and can't digest a particular piece of mail.

Also, if it hasn't actually downloaded and still resides on your ISP's mail server, then Mailwasher will be able to help.

41 posted on 12/09/2002 8:56:42 AM PST by Bloody Sam Roberts
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To: tictoc; mlmr
Good advice. You should also close the 'preview' pane.
This will stop the code from executing and it's the easiest thing to do. It's also the biggest security flaw.
Click on View | Layout and de-select Preview Pane.
It's really that easy and should be shipped that way.
Have fun.
42 posted on 12/09/2002 9:01:02 AM PST by dyed_in_the_wool
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To: TC Rider
We've installed the security patch from MS on our full Outlook and it prevents the behavior you describe.

I know the MS haters don't want to believe this, but most of the Security updates really do just what they claim. The amount of annoying email behavior has shrunk to zero on my machine since the last round of updates.

43 posted on 12/09/2002 9:06:00 AM PST by js1138
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To: mlmr
Is there anything that will?

When this happens to me I close Outlook with control alt delete. Then I go to my ISP's home page and check my email there. ISP's usually have a link on their page to access your email while away fron home.

The offending email is usually (a huge file sent to me) right at the top of waiting emails. I delete it and close my email there. Be sure to sign out at your ISP. Outlook works fine afterwards.

44 posted on 12/09/2002 9:06:11 AM PST by wanderin
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To: TomGuy
Thanks much for the MailWasher link! Good job.
45 posted on 12/09/2002 9:14:26 AM PST by lodwick
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To: abner
Did you already fix it? I see the Sponsor button just fine, and it works. In fact, it shows up twice on all the linked pages ...
46 posted on 12/09/2002 9:33:23 AM PST by fnord
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To: fnord
Nope. I posted the wrong link. I've been working with this on my pages, and will transfer them over to the domain when the host gets the FrontPage extensions installed. I fixed it once thanks to Shadowace but the fix isn't staying.

The right link- Here

47 posted on 12/09/2002 9:36:45 AM PST by abner
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To: abner
Didja hit refresh ;)
48 posted on 12/09/2002 9:45:03 AM PST by chance33_98
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To: abner
I noticed on the sponsors page you have two sponsors buttons.
49 posted on 12/09/2002 9:45:56 AM PST by chance33_98
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To: mlmr
I thought that in order to activeate the viruses you had to open the attachment. I didn't open an attachment.......

Yes, and you can't get pregnant the first time, either. When You get past this, get a good virus scanner -- Norton or MacAfee -- one that scans incoming and outgoing messages -- and make sure you keep it up-to-date.

50 posted on 12/09/2002 9:54:28 AM PST by js1138
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