20, maybe? If some stew messes up once, that will stay in someone’s memory.
I was on a World Airways flight out of LAX that suddenly lost hydraulic power on the left side, and we bounced around the sky, dumped fuel, and did an emergency landing. One flight attendant did snap at someone- But I don’t count that.
What happened to Beck was deliberate meanness, not some transient negligence.
I agree, Beck was most likely singled out.
As much as I travel, the customer service has taken a nose dive, people are treated like cattle, with little service on the plane and testy attendants.
If you are treated well, that’s great.