She can’t prove owner ship. That’s why Apple won’t reset it for her.
40 cal does the job. Make sure and hit it dead center.
While reciting:
I grant you mercy.
Sounds like the iPad is stolen.
https://support.apple.com/en-us/HT204306
Ask uncle Google. I’ve had to reset these a number of times at work. Good luck
Forgot to mention, you need to restore using recovery mode. I support dozens of these at work and ppl leave and never give out the password before they quit. You will need a computer and iTunes. It’s painless if you have access to a PC or Mac and have the lightning cable.
Try her Apple ID password and see if maybe that is the pin on the Ipad Mini. If not, try this:
https://support.apple.com/en-us/HT201263
Or read here:
https://discussions.apple.com/thread/5706723?tstart=0
She’s had it a few years, and the password put on by the original owner has just become a problem recently? How did she get in in the intervening years? She never had an account with Apple?
Story has a few holes in it at this point.
Connect to a computer that has iTunes.
2.While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don’t let go when you see the Apple logo — keep holding until you see the recovery mode screen.
Follow instructions.
If she put a password on by accident it’s probably something easy for her to remember.
Just be thankful that she won’t have it held up to her face everything time you want to talk to her.
Can I jump in to this question with one of my own?
My child has my old iPad, and after several years it’s acting a bit wonky, not connecting as well to the wifi, etc. One day it might die. If it does, I can’t afford a new one. How can I trust buying an used one, that it isn’t stolen? That it’s any good? Has anyone found a trick to buying used iPads? Just wondering.
What you want is to reset the iPad to its factory defaults, i.e. blank and ready to be the equivalent of new from the store.
a) Press and hold the Sleep/Wake button (NOT the HOME button) until the red slider appears. Drag the slider to turn your device completely off.
b) After the device turns off, press and HOLD the Sleep/Wake button again until you see the Apple logo. [NOTE: Do not release UNTIL you see this!]
===> If you see the battery charge warning, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step b) again.
If this does not work and you do not see the Apple Logo, then try the Force Restart; To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
Sorry, but if it’s a recent OS as of 2 years it’s a big problem. Apple will not help regardless for fear of theft. It’s essentially a brick.
What you need is a fairly heavy chunk of forged metal attached to the end of a long-ish wooden stick. While gripping the wooden stick at the end that does not have the fairly heavy chunk of forged metal on it, set the iPad on a strudy surface. Interface the fairly heavy chunk of forged metal with the iPad multiple times with as much vigor and force as you can muster, while avoiding any interface of the fairly heavy chunk of metal with your fingers. Then buy a new iPad.
I got a 6+,5S, and a 5 out of the Comal River this summer, all in cases and turned ON, the 6+ had a cracked screen, @ $100 to replace.
All were reported as lost/stolen, Insurance pair off, a week of Internet research splained it to me,
I threw them back into the River.
It taught me that there are Idiots that take there IPhones down a river.
Send it to Hillary. She can wipe it clean. Like she did at the debate, on the toilet.
Hold the 2 buttons down simultaneously for about 30 seconds. That should unlock it.
That worked for me when mine locked up inexplicably several months ago. Has not happened since.