Need Help With Computer Problem

Go here and try the autofix

http://www.symantec.com/techsupp/home_homeoffice/index_ts_ie.html

I tried it. It said it could find no problem.

I think you might have a virus that is trying to uninstall NAV. I've seen this before. I thought that tool might help.

Try these things:
1) If you have your original NAV CD, the emergency repair one, Boot to the CD and run the antivirus scan

2)If you can't find your original CD, launch NAV and run a full scan from within windows.

3) You can also try NAVs on-line scan:
http://www.symantec.com/techsupp/home_homeoffice/index_virus.html

Uninstall Norton and get something else.

TechSupport PING

OK, now I remember what it was. I found the solution. Here's it is:

http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=11687&docType=1000&contextId=3486%3A11687.11754&clusterName=SymantecConsumer&contentId=56d66984-8566-411c-8f23-1996d51d5b78&responseId=1247c80604ccad04%3A1b1fbf4%3A10cc0f3866a%3A-1fc7&groupId=4&answerGroup=1&score=1075&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fnav.nsf%2Fpfdocs%2F2005092822170206&result=0&excerpt=Message%3A+%26quot%3BNorton+AntiVirus+2006+does+not+support+the+repair+feature&resultType=5000#

Message: "Norton AntiVirus 2006 does not support the repair feature . . . "

Situation:
You see the message "Norton AntiVirus 2006 does not support the repair feature. Please uninstall and reinstall" during the installation of Norton AntiVirus 2006. This message can also appear when starting the computer or when opening a Microsoft Office document or worksheet after a Norton program that includes Norton AntiVirus is installed.

Solution:

Before you begin:
If you changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu, then go to the Technical Information section. Follow the steps in the section "Restore the Windows Start menu entry for Norton AntiVirus."
If you see this message again when opening a Microsoft Office document or worksheet, then go to the Technical Information section. Follow the steps in the section "Disable the Office plug-in."
If neither of the above situations applies to you, then continue with the rest of this document.

There is more than one possible solution for this. Try the solutions in the order listed. If the first solution does not work, then try the second solution.

Solution 1: Check for needed Norton program folders
This error can happen if needed folders are not created during the installation. Follow the steps in this section to check for the folders.

To check that the quarantine folder exists
If the error message appears, click OK to close the dialog box.
On the Windows desktop, click Start > Programs > Accessories > Windows Explorer.
From the Tools menu, click Folder Options then click the View tab.
Within the folder Hidden Files and Folders, be sure that Show Hidden Files and Folders is selected.
Click OK.
Go to the following folder:

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine

Do the following depending on whether the folder exists or not:
If the folder exists, skip to "To check that the Incoming and Portal folders exist."
If there are no folders, then go on to step 5.
Click the following folder:

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus

From the File menu, click New > Folder.
Type Quarantine and press Enter.

Go on to the next procedure.

To check that the Incoming and Portal folders exist
Go to the following folder:

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine

You should see the two folders Portal and Incoming listed under the Quarantine folder.

Do the following depending on whether the folders exist or not:
If the folders exist, skip to "Solution 2: Run the Symantec AutoFix Tool."
If there are no folders, then go on to step 4.
Click the following folder:

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine

From the File menu, click New > Folder.
Type Portal and press Enter.
From the File menu, click New > Folder.
Type Incoming and press Enter.
Close Windows Explorer.
Restart the computer.
Reinstall your Norton program.

If this does not fix the problem, then go on to the next solution.

Solution 2: Run the Symantec AutoFix ToolThe Symantec AutoFix Tool finds many problems and then directs you to one of the following resources:
A technical document
A file to download
A virus removal utility

To run the Symantec AutoFix Tool
Exit all programs, except for your Web browser.
Run the AutoFix Tool, and follow its instructions.
The AutoFix Tool is a quick way to check for the most common threats.
Restart the computer, if prompted.

If this does not fix the problem, then it is possible that the problem can be caused by a security risk that may have infected your computer. Run an online virus scan to rule out an infection. Go on to the next section for detailed instructions.

Solution 3: Scan from the Symantec Security Check Web site
From the Symantec Security Check Web site, you can run a full scan of your computer. The scan looks for viruses, worms, and Trojans. If any are found, the scan results give the name of the threat. Many threats include a link to a Security Response write-up, which includes removal instructions. You may see more than one link if there is more than one threat.

Note: This scan cannot remove any threats that are detected. You must remove any threats manually, or by using a tool, if one is available.

To scan from the Symantec Security Check Web site
Exit all programs, except for your Web browser.
Double-click the following link:

Symantec Security Check Web site

If you see a security warning that asks you to install Virus Detection, click Yes.
In the Virus Detection section, click Start.
Allow the scan to run. This scan could take a long time if you have a slow Internet connection.
When you finish, click the Back button to return to this document.

Depending on the results of the scan, do one of the following:
If any known threats were found, remove them. Click the link to each threat and follow the steps in the Removal Instructions section of the Security Response write-up. Once you remove the threat, return to this document and go on to "Solution 4: Remove and reinstall all of your Norton programs."
If no known threats were found, close the browser window to return to this document, and go on to "Solution 4: Remove and reinstall all of your Norton programs."

Solution 4: Remove and reinstall all of your Norton Programs
Follow the steps in the following document to uninstall all Norton programs, restart the computer with no other programs running on start up and then reinstall the programs:
Uninstalling and reinstalling your Symantec program after you see error messages

Technical Information:
Restore the Windows Start menu entry for Norton AntiVirus
This message can happen if you have changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu. The default locations of the shortcuts are:

In the stand-alone version of Norton AntiVirus:
\Documents and Settings\All Users\Start Menu\Programs\Norton AntiVirus
In Norton AntiVirus installed as part of Norton Internet Security:
\Documents and Settings\All Users\Start Menu\Programs\Norton Internet Security\Norton AntiVirus
In Norton AntiVirus installed as part of Norton SystemWorks:
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\Norton AntiVirus
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks Premier\Norton AntiVirus

If you have moved the shortcuts from the default location, then move them back to their original location to fix the problem. For details, read the next section.

Follow the steps for your product. Click the icon to the left of the section to either expand ( ) or collapse ( ) it.(If you cannot open a section, then your Web browser does not let scripts run, or the Windows Script host is not working. Read Cannot expand sections in a Symantec Knowledge Base document for how to fix this. Come back to this page when you are finished.)

To restore the Windows Start menu for Norton AntiVirus

To restore the Windows Start menu for Norton AntiVirus
Follow the steps in each section in the order listed.

To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section

To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.

To restore the Windows Start menu for Norton Internet Security

To restore the Windows Start menu for Norton Internet Security
Follow the steps in each section in the order listed.

To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton Internet Security.
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section

To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton Internet Security.
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.

To restore the Windows Start menu for Norton SystemWorks

To restore the Windows Start menu for Norton SystemWorks
Follow the steps in each section in the order listed.

To create the Norton AntiVirus Start menu folder
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.)
On the menu, click File > New > Folder.
In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name.
Go to the next section

To copy the Norton AntiVirus shortcuts to the new Start menu folder
On the toolbar, click Folders.
In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts.
Click the folder.
Click the right pane and then, from the menu, click Edit > Select All.
From the menu, click Edit > Copy.
On the Windows desktop, right-click Start > Open All Users.
In the right pane, double-click Programs.
In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.)
Double-click Norton AntiVirus.
From the menu, click Edit > Paste.
Exit Windows Explorer.
If this does not fix the problem, then go on to the next section.

Disable the Office plug-in
To fix the problem, disable the Norton AntiVirus plug-in for Microsoft Office.

To disable the Norton AntiVirus Office plug-in
For instructions, see the document Turning on and turning off the Norton AntiVirus plug-in for Microsoft Office. Follow the steps in the section "To disable the plug-in for Office 2000 or Office XP" under your version of Norton AntiVirus.

Do you have a shotgun?

I am getting the same exact message when I start up my computer. Also, in my e-mail I am getting a message that "thanks me for my order would I please verify some information such as account #, home phone and address." Another one wants to "update my pay pal account and needs additional info." Problem is I have never had a pay pal account.

Being a complete computer dummy, I was just curious if these things could be related as they began at the same time?

Are you running more than one OS on your computer?

I just had the same thing happen a few days ago. After I tried AutoFix on the Norton site, there was a link which said: "If this didn't fix the problem..." It took me to a page on Symantec's site which removed the Norton software. I then had to reboot and reinstall the Norton software. A giant pain in the neck, since I had purchased some of it online and had to download the software again. Very time-consuming on a dial-up connection.

I hope it wasn't a virus as someone else here suggested. If it is, Norton is not on their toes, since there was nothing on their site about it. I put up with the Error message for a couple of days before fixing it, to give them time to notify if there was a virus doing this.

Sound like you have an install that didn't quite finish, or at least Norton doesn't think it did. Try uninstalling Norton, then go into Documents and Settings\All Users\Application Data. Delete the Symantec directory.

Then go to C:\Program Files and Delete your Symantec directory. Now try a Re-install of Norton.

Should he also go into the registry and start deleting "Norton" and "Symantec" stuff there? Or is leaving the registry alone okay?

Norton isn't worth all this effort!

I would ignore the error messages temporarily then uninstall Norton at first opportunity. Obviously this will solve the Norton problem but leave you without an antivirus.

AVG Free version recommended: free.grisosft.com
or
AVG professional at grisoft.com

Norton have used and abused their market share, ignored the competition and produced bloatware that would make Bill Gates hang his head in shame.

You will get a quicker system and better protection. Win-win!

"Should he also go into the registry and start deleting "Norton" and "Symantec" stuff there? Or is leaving the registry alone okay?"

That crossed my mind, but I decided not to advise it. I didn't want to get him into the registry and possibly ending up doing far more harm than what he already has going on. The reinstall should overwrite any reg keys that were there before anyway, so it should be all good by just reinstalling, assuming that fixes it.

I just contacted Symntec. A recorded message said to close the boxes and that my Norton programs will operate okay. They said they are working on a solution and it should have it out shortly. The message advised me to run live update daily. Sounds like it might be a virus.

Installing AVG Free is a much better solution than doing Symantic's beta-testing for them.

I've ran NAV for several years and never had a problem until this one.

I've ran NAV for several years and never had a problem until this one.

Everyone has abreaking point. I reached mine last year and ditched Norton. AVG is free, or cheap if you choose to buy it. And it doesn't do this to you.