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Hig Speed Internet Problems

Posted on 07/31/2007 10:25:32 AM PDT by hsmomx3

We have high speed internet (cable connection in the wall) via our cable company and over the last 10 days, our internet connection has been going out.

For several of those days, it would go out at the same time but the connection would come back within 5-10 minutes.

Now, it is happening at other times.

I have checked my modem which sits next to the computer so I can see those lights when they go out and eventually blink back at me and the wire connections are all good.

Any clue as to what this may be? We have never had problems before this.


TOPICS: Computers/Internet
KEYWORDS: computers; internet
Thanks!!
1 posted on 07/31/2007 10:25:35 AM PDT by hsmomx3
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To: hsmomx3

Oh, geez—Hig——High!!!!!!!!


2 posted on 07/31/2007 10:26:13 AM PDT by hsmomx3
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To: hsmomx3

This is hug!


3 posted on 07/31/2007 10:26:56 AM PDT by dfwgator (The University of Florida - Still Championship U)
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To: hsmomx3

First off, call the cable company and find out if they have been having any issues.


4 posted on 07/31/2007 10:27:16 AM PDT by ButThreeLeftsDo (Tracking The "Flyin' Imams" since 11/20/06)
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To: hsmomx3

Move “Hig”

For great justice.


5 posted on 07/31/2007 10:28:09 AM PDT by Tijeras_Slim
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To: hsmomx3

What is your phone number for customer service, maybe someone here can call for you and 3rd-party relay the information to you. Or, maybe, just maybe, you could call them, and they can do a diagnosis over the phone with you and actually figure out and correct the problem rather than work on blind assumptions with litle information.


6 posted on 07/31/2007 10:28:59 AM PDT by Clam Digger
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To: hsmomx3

Everything good with your picture quality on your TV? Have you tried replacing the modem or had a technician from the cable company check your lines?

I’m going to resist the temptation of making fun of your title, having said that; Are you logged in?


7 posted on 07/31/2007 10:29:02 AM PDT by KoRn (Just Say NO ....To Liberal Republicans - FRED THOMPSON FOR PRESIDENT!)
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To: ButThreeLeftsDo
First off, call the cable company and find out if they have been having any issues.

Hello Cable? Tell me about your mother.

8 posted on 07/31/2007 10:29:05 AM PDT by Tijeras_Slim
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To: hsmomx3

I have no idea if it would cause intermittent problems, but I did once have a ‘splitter’ go bad — a part that allows the cable to go to both your modem and your TV.


9 posted on 07/31/2007 10:29:08 AM PDT by Sloth (The GOP is to DemonRats in politics as Michael Jackson is to Jeffrey Dahmer in babysitting.)
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To: hsmomx3

I’ve had the same problem. I have to reset the modem every few days.


10 posted on 07/31/2007 10:30:14 AM PDT by sageb1 (This is the Final Crusade. There are only 2 sides. Pick one.)
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To: hsmomx3

Cross b/w a hog and a pig??


11 posted on 07/31/2007 10:37:34 AM PDT by mikrofon (Boaring....)
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To: hsmomx3; holymoly
Something on here might work.

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12 posted on 07/31/2007 10:38:44 AM PDT by jdm
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To: jdm; All

I called Cox and there are no internet issues, and I have no viruses (run AVG and Adaware everyday), and the cable tv in the other room is okay.

Who knows.......maybe the modem is going bad. Have had it for about two years now.


13 posted on 07/31/2007 10:42:46 AM PDT by hsmomx3
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To: hsmomx3
First of all, it's not your problem, it's the cable company's problem. Since the problem happens at the same time of day, it's that time the cable company is sorting servers between phone modems and non-phone modems to free up bandwith for the cable phone users. The disconnect is most like caused by the cable companies' switching unit...it's starting to go weak and will likely fail in a month or two.


14 posted on 07/31/2007 10:44:20 AM PDT by darkwing104 (Let's get dangerous)
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To: hsmomx3
Who knows.......maybe the modem is going bad. Have had it for about two years now.

Ask around and see if anyone else is having the same problem in your neighborhood, if not, it's your modem.


15 posted on 07/31/2007 10:47:23 AM PDT by darkwing104 (Let's get dangerous)
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To: hsmomx3
CCleaner restored my intermittent internet connection (a few months back). It's a small utility. I would recommend downloading/installing and running it.

CCleaner

You might be surprised how much faster your PC runs. It won't mess up your machine, either -- it's pretty straightforward, easy to use.

16 posted on 07/31/2007 10:51:08 AM PDT by jdm
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To: hsmomx3

Looks like it’s working beyond the speed of H, why worry?


17 posted on 07/31/2007 10:55:33 AM PDT by bert (K.E. N.P. +12 . Happiness is a down sleeping bag)
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To: hsmomx3

Looks like it’s working beyond the speed of H, why worry?


18 posted on 07/31/2007 10:55:54 AM PDT by bert (K.E. N.P. +12 . Happiness is a down sleeping bag)
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To: hsmomx3
You can always tell a cable modem has gone south when it starts dropping the letter "h"...

Kidding. Check the lights on the modem when you have the problem. If the one marked Data is off or blinking slowly and regularly then the cable company will need to know that. If you've leased it from them they owe you another (assuming it isn't a line problem). If you bought it, well, at least they aren't very expensive to replace... :-(

19 posted on 07/31/2007 11:05:30 AM PDT by Billthedrill
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To: jdm; hsmomx3
Ping Plotter will do a combined ping/tracert, show packet loss for each hop, do a WhoIS for each hop, etc.

Great little tool. I've been using it for years. And at least it's a place to start.

The link for the free version is at the very bottom of their download page.

If you haven't used it before, after starting it:

Use any website (i.e. your ISP/Cable Companys' website) as the "Address to Trace"

Set "# of times to trace" to Unlimited

Set "trace delay" to 1 second

Set "samples to include" to at least 10.

Hit trace, and watch.

20 posted on 07/31/2007 11:07:17 AM PDT by holymoly
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To: hsmomx3

I had a similar problem and bought a new modem. Still had the problem. The cable repair guy finally came and found a sunken pin on the cable wire!

So check for sunken pins!


21 posted on 07/31/2007 2:50:47 PM PDT by donna (The United States Constitution and the Koran are mutually exclusive.)
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To: Tijeras_Slim

Hahaha


22 posted on 07/31/2007 3:00:27 PM PDT by BJClinton (Vick’s only hope now is an all-cat jury. ~BlazingArizona)
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To: jdm

Could I gt a link to all these sites you posted.

Had trouble with a new modem, hubby had moved it around on desk and had it sitting on one of those cord holder things,in the corner of the desk, made of metal.
Got the modem too hot, took me a while to figure out what the heck happened.
Put modem on its side away from anything else generating heat.
Worth a try.


23 posted on 07/31/2007 6:39:13 PM PDT by sweetiepiezer (Boycott China)
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To: sweetiepiezer

The only link I have is this:

http://www.freerepublic.com/focus/f-chat/1874307/posts?page=12#12


24 posted on 07/31/2007 6:47:08 PM PDT by jdm
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To: jdm

Thanks, I already copied and pasted it in my mail and sent it to myself. Make sense, lol.


25 posted on 07/31/2007 7:16:30 PM PDT by sweetiepiezer (Boycott China)
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To: hsmomx3

Had the same problem. The cable TV never failed, but the Internet would go out at 10:00AM and I couldn’t get it back till after 5:00PM. When I called the cable company, they would walk me through the usual reset procedures which I eventually ended up doing myself. Still, I couldn’t get it back till after 5:00PM.
It turned out that there were so many splitters and couplers being used throughout the house that the cable guy just re-routed everything. Hasn’t failed since.


26 posted on 08/01/2007 1:33:37 AM PDT by Paisan
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