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Virus Warning/Question/Help (Vanity)
None | 1/2/09 | Non-Sequitur

Posted on 01/02/2009 7:44:38 AM PST by Non-Sequitur

Sorry for the vanity but it's part warning/part SOS. My computer has been infected with a rather nasty virus and I'm wondering if anyone else has faced it.

I was watching the bowl game last night about 9 when my wife called me. She was doing some research on vacations and she got a warning about a virus. I go up there and it's a pop-up for some spy-ware download. Warnings that my computer may be infected, down load the software and save my system, the usual stuff. My wife is pretty savy and knows better than to respond to things like that so she called me.

I sit down and it's the damndest thing I've ever seen. I don't hit the execute on anything, just try and close the windows which was probably what it wanted. I also keep getting two icons to some porn sites, which I keep deleting but they keep reappearing. I finally stop that by clearing the recycle bin. And eventually the popups stop.

I've got Norton 360, in fact I downloaded it on Wednesday. I try and do a system scan and I can't get Norton to start. The Icon on the lower bar that is usally there saying I'm protected by Norton 360 has disappeared. It's getting late so I do the only thing I can think of and run Spybot on the off chance it may find something. It runs it's course and finds 6 errors. I let it correct them. Then I shut down for the night. At this point I'm annoyed but not overly concerned.

This morning I go to restart it and find that the system had never completely shut down - the final "Windows is shutting down" screen was still displayed. I start it and no Norton 360 start up. I try and start it manually and nothing. I try to get to the Symantec website and I get "Page Cannot Be Displayed" screens. I get occasional pop-ups for the ADS Anti Virus software. I start up my work laptop and can get to Symantec with no problems. So now I'm waiting for Geeks On Call and wondering just what the hell I picked up.

To recap: 1) It kicked off around 9 PM Central on New Years Day. This makes me wonder if it could have been downloaded earlier and lay in wait for January 1.

2) With two exceptions the popups are all for anti-spyware downloads. Warnings about system being infected, download now to protect your computer, that sort of stuff. ADS Anti-Spyware seems to be one of them.

3) The two exceptions are that during the original battle with the popups, two icons appeared on the desktop. Both advertised porn sites. I highlighted and deleted those several times but they kept reappearing until I finally emptied my Recycle Bin.

4) It seems to be blocking my anti-virus software from running at all. I can't get any response from Norton 360 whenever I try to start it. Spybot and Ad-Aware seem to run fine.

5) Possibly weirdest of all, it's blocking access to www.norton.com and www.symantec.com. Try to access them directly and I get "Page Cannot Be Displayed". Try to google them and then access them from Google and get the same thing on some links or get directed to another site offering "Advanced anti-virus software" on others.

6) System is an HP pavillion about 4 1/2 years old. Runs Windows XP. Service packs are up to date.

Anyone out there come across anything like this?


TOPICS: Miscellaneous; Weird Stuff
KEYWORDS: computervirus; malware
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At this point I'm mentally tallying the time I'm going to have to spend contacting credit cards and banks, but if anyone out there had come across any virus like this I'd appreciate your input.
1 posted on 01/02/2009 7:44:38 AM PST by Non-Sequitur
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To: Non-Sequitur

Install AVG. It’s free and works great!!! I think it is AVG.com


2 posted on 01/02/2009 7:48:19 AM PST by devane617 (...And to the Republic For Which It Stood...)
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To: Non-Sequitur
I used spynomore to get rid of that nasty piece of work

http://www.spynomore.com/

3 posted on 01/02/2009 7:49:08 AM PST by stylin19a ( Real Men don't declare unplayable lies)
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To: Non-Sequitur
You could try booting into Safe Mode and running your AV program.

Looks like the malware is running a process on your machine and booting into Safe Mode may keep that process from launching.

4 posted on 01/02/2009 7:49:47 AM PST by FReepaholic (Diversity = .45 .357 .223 .38 ...)
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To: Non-Sequitur
Your PC may be too old. PCs over 3 years old are often too slow and should be replaced. Please buy a PC from me for $10,000.

Get it? It's a form of spy/adware you have there. Download for free Spybot Search and Destroy and Adaware and run them. You need to get rid of spy/adware, not a virus IMHO.

5 posted on 01/02/2009 7:49:55 AM PST by PackerBoy (Just my opinion ....)
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To: Non-Sequitur
First off, Norton is CRAP. loose it.

I would first try Trend Housecall (it's a free online check and is very good) - just Google it and follow the instructions -NO you do NOT want to buy it!

Once that's done look for AVAST! (again it's free and VERY good) on Google and download it, run it and use it as your main AV.

I have heard good things about AVG - but you can only run AVG or AVAST! - not both at the same time.

Good luck!

6 posted on 01/02/2009 7:50:11 AM PST by Leo Farnsworth (I'm not really Leo Farnsworth...)
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To: Non-Sequitur

ExpressAntiVirus2009?

Norton has it:

http://www.symantec.com/norton/security_response/writeup.jsp?docid=2008-123111-2625-99&tabid=2


7 posted on 01/02/2009 7:50:38 AM PST by Cletus.D.Yokel
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To: Non-Sequitur

One course of action which may help...

1. Do a system restore to a point prior to the virus activating.

2. Restart and make sure it is not active anymore.

3. Do a complete virus scan.

4. Turn off system restore. This will/should get rid of any files that are held in the recovery DB.

5. Restart.

6. Turn system restore back on.


8 posted on 01/02/2009 7:51:09 AM PST by SolidRedState (Someone finally found a spine and it is attached to an Alaskan Governor!)
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To: Non-Sequitur

I got it, too - about a month ago. A page kept coming up (supposedly from Windows), saying I had 13 critical threats - and to click ‘here’ to remove them. Of course I ‘clicked’ and then they wanted my email address or pay pal to pay for it. That is when I knew it was a ‘virus’. It kept popping up every couple minutes. I would shut it down, only for it to return again.

I called my computer tech guy, and he came over and removed it. He told me that he has been working around the clock to clear it from his customer’s computers.

I think I read that two young men were arrested for setting off this virus, and they had already made millions from it. I’ll try to find the link. Good luck!


9 posted on 01/02/2009 7:51:09 AM PST by yorkie (The early bird gets the worm; the second mouse gets the cheese)
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To: Non-Sequitur

Any mention of “Anti-virus 2009” in the message???

Seems to be going around. Infected two guys here at work and IT never saw it.....

http://www.2-spyware.com/remove-antivirus-2009.html

You might try this. It worked for the guys here......


10 posted on 01/02/2009 7:53:34 AM PST by ButThreeLeftsDo (FR......Monthly Donors Wanted)
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To: Non-Sequitur

Give it Delsym, NyQuil and Zicam. Viruses generally last a week. Also, if it has a fever, give it ibuprofen as prescribed, drink plenty of water to avoid dehydration and rest in bed.


11 posted on 01/02/2009 7:54:08 AM PST by Jemian
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To: Non-Sequitur

I got the same thing from a supposed legitimate parts site linked to from a Jeep forum. This was a month ago or so. I thought I had stopped everything. But I ran all three of my anti-virus/spyware programs. My firewall didn’t block anything (Zone Alarm) because I clicked the link. However, when I did my scans, I used Spy-bot Search and Destroy and Ad-Aware initially. Used them both after booting into safe mode. One of them took out the spyware, but can’t remember which it was. Ran the Zone-Alarm scan last, but the problem was already gone.


12 posted on 01/02/2009 7:54:39 AM PST by IYAS9YAS (Hey Obama, why lawyer up when you can pony up? Show us your vault copy BC)
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To: Non-Sequitur

I saw this one or one like it pop-up at work. It takes a bit of effort, but it can be killed.


13 posted on 01/02/2009 7:56:16 AM PST by Army Air Corps (Four fried chickens and a coke)
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To: Non-Sequitur

I’ve heard deepening distaste for Norton in general, to the point where it’s non-recommended. Leo Laporte said on air he HATES Norton, which is a pretty strong on-air statement. His general take on it is that in an effort to be more and more “effective” it has been upgraded to the point where either it doesn’t work properly OR it has become a target in and of itself. I agree that AVG is better.

By the way, the act of de-installation of Norton in and of itself is 100% known to block ALL internet access. This happened to my brother (35 year computer dude) and he couldn’t get around it until he went to Leo Laporte’s site and found the workaround...which was suggested by a friend who heard about this on Leo’s radio show. Should you choose to de-install Norton, make sure you get the workaround BEFORE you do so, since (unless you have another computer) you’ll not be able to get the info post-de-installation.


14 posted on 01/02/2009 7:57:06 AM PST by Attention Surplus Disorder (Our government is an edifice of artifice.)
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To: Non-Sequitur

AVG is excellent and free for home users.
Avast is excellent and free for home users.
ThreatFire is excellent and free for home users. It comes with a nifty twist: it has an engine that blocks virus-like behaviors as well as known viruses. Recommended.

www.filehippo.com for AVG and Avast
www.threatfire.com for ThreatFire


15 posted on 01/02/2009 7:57:42 AM PST by DieHard the Hunter (Is mise an ceann-cinnidh. Cha ghéill mi do dhuine. Fàg am bealach.)
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To: Non-Sequitur

Also, go to Start Menu, then Run. Type in:

msconfig

Go to the StartUp tab. Then look and see what programs launch everytime you start your computer.

You can uncheck the programs you do not recognize.

This will not delete the programs. It will simply keep them from launching when you start your computer.


16 posted on 01/02/2009 7:57:46 AM PST by earlJam
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To: Non-Sequitur

You most likely have Vundo/Virtumonde. It’s hell to get rid of. I tried a whole lot of stuff on a friend’s computer and finally gave up and reformatted. Then another friend got it. I tried a few more things and finally found one that works.

Malwarebytes’ Anti-Malware can be had for FREE from CNET.com.

It removed Vundo! Glory be! You have to run it in safe mode to get it to remove the files that reinstall the program every time you reboot.

Don’t spend any money and happy new year.


17 posted on 01/02/2009 7:58:41 AM PST by Poser (Willing to fight for oil)
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To: devane617
Install the paid version of AVG....it works better.

AVG free will quarantine, but will not eliminate the virus.

18 posted on 01/02/2009 8:00:07 AM PST by servantboy777
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Comment #19 Removed by Moderator

To: servantboy777
By the way, uninstall Norton before downloading AVG.

Norton's crap.

20 posted on 01/02/2009 8:01:46 AM PST by servantboy777
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To: Non-Sequitur
Have you tried restoring your system to an earlier date, before you took the virus?

I had countless virus problems with XP. Since then, I bought a new computer with the new version of Vista. I have had not one problem since. I have also kept Norton. It caught that same virus you describe (did the identical thing you said.) and it washed it clean. It works fine. I also had many problems with AVG. Hackers have ways around every virus program in existence.

XP has many vulnerabilities and problems. Vista is much better from a security standpoint.

To all you Microsoft bashers on this forum, please refrain from expressing your vile hatred for one of the greatest products known to mankind. It's the main reason we are typing on our keyboards this very moment.

21 posted on 01/02/2009 8:01:57 AM PST by PSYCHO-FREEP (WHAT? Where did my tag line go?)
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To: Non-Sequitur

http://www.malwarebytes.org

Does what the others can’t or won’t.


22 posted on 01/02/2009 8:03:45 AM PST by relictele
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To: devane617

I’ve installed the free AVG and found it less than “robust”.
AVG I paid for worked just fine.


23 posted on 01/02/2009 8:05:14 AM PST by count-your-change (You don't have be brilliant, not being stupid is enough.)
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To: Non-Sequitur
If you're looking for free antivirus SW, I've heard good things about Avira.
24 posted on 01/02/2009 8:05:38 AM PST by oh8eleven (RVN '67-'68)
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To: Cletus.D.Yokel

I use Norton 360 so I would hope that it would include that. Besides, whatever it is is completely blocking access to Norton or Symantec websites.


25 posted on 01/02/2009 8:06:29 AM PST by Non-Sequitur
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To: servantboy777
Install the paid version of AVG....it works better.

I use the paid version of AVG7.5. When my subscription expires I will then have to update to AVG8. I've heard some less than complimentary things about AVG8 -- people describing it as "bloatware". Can you confirm any of this?

26 posted on 01/02/2009 8:06:44 AM PST by Tallguy ("The sh- t's chess, it ain't checkers!" -- Alonzo (Denzel Washington) in "Training Day")
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To: Poser
"Malwarebytes"

Highly recommended.

27 posted on 01/02/2009 8:07:33 AM PST by StAnDeliver (We Are Your Overlords.)
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To: Non-Sequitur

I had this about a month ago..

I unplugged the cat 5 cable to the modem
then I deleted my virus protection
(On another computer I owned)..I went to download.com
and put AVG free addition on a flash drive.

Then I went back to the infected computer with no virus protection and put in the flash drive and installed AVG.

After installation...

I ran a scan...3hrs later it found and quarantined
all Trojans and virus’s that were on my computer.
I haven’t had a problem since!
Hope this helps.


28 posted on 01/02/2009 8:07:48 AM PST by OL Hickory (Where is the America I knew as a boy?)
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To: Non-Sequitur
Based on the description, you are likely infected with Smitfraud. This software generates fake warnings, and then suggests that you need to pay for and download their software to fix the problem. It's a pretty common one, and sometimes a pain to remove. Be careful going back to a restore point as well.. Some of this software will insert itself into the restore files..

I would start off with Smitfraud fix:

http://www.bleepingcomputer.com/files/smitfraudfix.php

Run it from safe mode.

Next I would use Malwarebyte's Anti-Malware

http://www.malwarebytes.org/mbam.php

29 posted on 01/02/2009 8:09:09 AM PST by Dubya-M-Dees (Gun clingin' God Fearin' pissed off redneck.)
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To: Attention Surplus Disorder
I had Norton for a while and when I decide to use AVG I had no problem getting rid of it.
(Getting rid of Norton doesn’t require saying Trixie wants him to come home)
30 posted on 01/02/2009 8:12:35 AM PST by count-your-change (You don't have be brilliant, not being stupid is enough.)
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To: devane617

I believe MS, with its hydra-like tentacles, has involvement with AVG now.

I switched to Clamwin.


31 posted on 01/02/2009 8:15:36 AM PST by Cheesel (The Ark was built by amateurs, the Titanic by professionals.)
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To: Non-Sequitur

I would suggest malwarebytes at malwarebytes.org.


32 posted on 01/02/2009 8:16:37 AM PST by Cheesel (The Ark was built by amateurs, the Titanic by professionals.)
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To: earlJam

WinPatrol is free - and much easier...


33 posted on 01/02/2009 8:16:59 AM PST by GOPJ (GM's market value is a third of Bed, Bath and Beyond. Why is GM "too big to fail"? Steyn)
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To: servantboy777

Exactly


34 posted on 01/02/2009 8:19:04 AM PST by count-your-change (You don't have be brilliant, not being stupid is enough.)
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To: Non-Sequitur
I've used Hijackthis to bail me out of a very bad multiple infection situation.

I ran the Hijackthis...got the log...then had it analyzed at hijackthis.de

Then reboot into SAFE MODE...and delete the offending buggers.

I run AVG free...LavaSoft's Ad-Aware..and SpyBot..pretty regular.

And run Hijackthis now and again....

Seems to keep my machine running okay.........

fwiw-

35 posted on 01/02/2009 8:20:48 AM PST by Osage Orange (Obama's heart is blacker than the devil's riding boots...............)
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To: count-your-change
Over the past 4 years, I have had far more problems using AVG or Avast. (One virus taken on AVG forced me to fully restore from F-10. Luckily, I saved the system but was completely dead until I did a full/hard restore. (Of course I lost all my saved files/pictures/documents and luckily I had made copies.)

The problems I have from those “free” virus programs, is they do not have large R&D because the bulk of their users are too cheap to pay the annual fee. So, they have a minimum of funds available to develop an ironclad program, or keep up with all the millions of hackers out there.

36 posted on 01/02/2009 8:21:42 AM PST by PSYCHO-FREEP (WHAT? Where did my tag line go?)
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To: SolidRedState

Most of the new viruses disable System Restore. Also Windows Update. Also your virus scanner. Also access to antivirus websites.

For those of you not yet infected I recommend doing a backup of System State. This is equivalent to setting a System Restore point, but it can’t be disabled.

http://support.microsoft.com/?kbid=302894
http://www.lwcomputing.com/tips/static/sysstate.asp


37 posted on 01/02/2009 8:27:12 AM PST by js1138
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To: Tallguy
AVG8 -- people describing it as "bloatware".

It is, regrettably.

They added a bunch of stuff that, if all runs, will slow the system to a crawl.

I have most of it shut off because I have a couple of other 'backup' methods for recovery, if necessary.


38 posted on 01/02/2009 8:27:50 AM PST by TomGuy
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To: Attention Surplus Disorder

I abandoned Norton after doing battle with their tech support people and getting no help whatsoever. I’m sure they were out sourced help and I had a difficult time understanding what they were trying to tell me to do.


39 posted on 01/02/2009 8:29:45 AM PST by jwparkerjr (God Bless America!)
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To: Non-Sequitur
Downloader 2009 malware with Zlob or Vundo trojans

It's going around and I had it the day after Christmas and it took me over a day and a half to get rid of it all!

One of my grandkids downloaded a "cheat-sheet" for her X-Box and I got the Downloader 2009 malware! It infests the computer so badly that it will shutdown Windows Firewall, it blocked access to my AVG antivirus. AVG was showing 'no components'!!!

The most amazing thing the virus does is block access to any 'help sites'. The only way I could get to any forum or help site was by clicking on the cached page.

Go to Downloads.com and get Malwarebytes. It is fantastic, the first time it ran it found 32 trojans and downloaders! I have done two full scans [take 2 hours each] and seem to be clear of it now and my AVG antivirus is up and working again since the last scan.

A computer guy I talked to said that kids go to these sites to get cheat-sheets and 'stuff' and that parents don't know it but the kids will shut down the firewalls and antivirus to download the cheatsheets and your computer immediately gets infected.

40 posted on 01/02/2009 8:37:42 AM PST by potlatch
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To: Poser
>>>>>Malwarebytes’ Anti-Malware

Excellent free software.

41 posted on 01/02/2009 8:38:27 AM PST by Reagan Man ("In this present crisis, government is not the solution to our problem; government is the problem.")
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To: TomGuy

I should say that I’m pretty happy with the paid version of AVG7.5 but I am hesitant about going to version 8.

It seems that the major network security software companies take turns being No.1. After a year or 2 they either screw up or somebody else invents a better mousetrap.


42 posted on 01/02/2009 8:43:07 AM PST by Tallguy ("The sh- t's chess, it ain't checkers!" -- Alonzo (Denzel Washington) in "Training Day")
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To: Non-Sequitur
Linux can be temporarily loaded with what is known as a "live cd". It leaves your hard drive alone and goes away after you turn off the machine.To load it when the computer comes on you can press f1 or f12 when its booting to get into the BIOS. ( It usually displays briefly the proper interuption key to press while the computer is booting.)


If you change the BIOS to boot from CD first you can by-pass whatever infected programs sit on the hard drive because its booting from a read only CD. ( Puppy Linux is a nice little version of Linux that's great for old PC's, its free and right here )


www.puppylinux.com


Once you have another OS temporarily on your machine you can save any data you desire on a data stick and if you know the date the computer was infected erase all the files that were made that day.


If that doesn't fix it you can always reload the OS after you saved any data you wanted.

43 posted on 01/02/2009 8:48:26 AM PST by Nateman (Windows free since 2007!)
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To: Tallguy

I checked a few anti virus programs and finally settled on the product offered by Zone Alarm. I gave up on any of the so-called “free anti-virus” programs.


44 posted on 01/02/2009 8:52:17 AM PST by stylin_geek (Liberalism: comparable to a chicken with its head cut off, but with more spastic motions)
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To: js1138
Most of the new viruses disable System Restore. Also Windows Update. Also your virus scanner. Also access to antivirus websites.

I saw a nasty one that also tried to hijack all DNS requests, but it wasn't quite successful --- it ended up failing on virtually all DNS requests that it intercepted.

The person using the system was using the machine largely to do email, with some occasional web-browsing. I put a Linux partition on the machine as a default boot partition; for what the computer is used for, it's a far better solution than trying to rout out this malware that managed to get by both AVG and ZoneAlarm.

45 posted on 01/02/2009 8:57:39 AM PST by snowsislander (NRA -- join today! 1-877-NRA-2000)
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To: count-your-change

I think it depends upon whether you use Norton’s internal de-installation versus Windows add/remove programs from “Control Panel”. I don’t know which one works or doesn’t work. Regardless...the effectiveness of Norton has been called into quesion enough times (as far as I’m concerned) to doubt its AV effectiveness. I just think (again, from what I’ve heard, not from personal experience) that Norton itself has become a target.


46 posted on 01/02/2009 9:09:33 AM PST by Attention Surplus Disorder (Our government is an edifice of artifice.)
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To: earlJam

*tucking away that gem for later*


47 posted on 01/02/2009 9:20:50 AM PST by Titan Magroyne ("Drill now drill hard drill often and give old Gaia a cigarette afterwards she deserves it." HerrBlu)
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To: stylin_geek
I agree, “Free Anti-virus” programs have put me in serious trouble, all too many times. I'll gladly pay the $29.95 per year. NOTHING beats a professional, fully supported program. And for that, one has to pay for the service.
48 posted on 01/02/2009 9:21:20 AM PST by PSYCHO-FREEP (WHAT? Where did my tag line go?)
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Sounds like Anitvirus 2009. My dh just got it off his computer using Malwarebytes. Av 2009 caused the computer to do some squirrly stuff too.

And scans with virus/spamware programs (for instance McAfee & AdAware) could not get rid of it.

We got our version of Malwarebyts as well as advice from BleepingComputer.com. But there are other places out there.

Malwarebytes downloaded but wouldn’t start up. Our problem was that this virus seems to recoginize the program and “prohibited” it from running.

As was suggested we had to rename it and then run it. It worked but it took 3 or more scans till it was all gone.


49 posted on 01/02/2009 9:25:40 AM PST by Southerngurl
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To: Titan Magroyne

You will find that your computer starts faster if you keep your Start Menu clear.

Every piece of hardware and lots of software wants to have their program running in the background, even when it is not being used.

If you have an HP printer, you may have 2-3 HP programs running in the background at all times.

If these items are removed from you Start Menu, they are not lost from your computer. It only takes a few more seconds to load them when you want to open them up.

I ust cleared off my daughter’s laptop. She had over 20 programs running in the background. Some of these are programs that she never uses.


50 posted on 01/02/2009 9:26:24 AM PST by earlJam
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