Posted on 10/31/2009 5:03:19 PM PDT by sushiman
For a variety of reasons I've given up on the switch to Apple and am now considering buying a Dell here in Japan . Never owned any Dell products . If one Google searches one can find a _______( fill in co. name of choice ) SUCKS blogs for every computer company in existence inc. Apple . : ) Need some good advice re: next purchase . I am not a techie nor am I a gamer . Use the computer for basic stuff . The XPS I'm thinking of getting would come with the Intel i5 2.66mhz 8MB ; 6 GB of RAM ; 500 HDD ; 21.5 monitor and NVIDIA GeForce GTS 240 1024MB . Would you advise getting Dell Care for 3 years ? Any advice appreciated .
Let us know when you get your new box...it’s always a happy moment.
Alright. I have a specific concern about their warranty process. In short, the “on-site” feature is what I have direct experience with. Here’s my story:
I have an Inspiron 531 I bought in Nov. 2007. It came with a 1 yr warranty and after about 5 months, I began having issues with it powering off all by itself, as if someone had literally pulled the plug. It would do this with rarity early on, but by late in the warranty (Oct), it was fairly frequent. I did call the service for assistance, but (here’s the BIG issue) their built-in diagnostic tool was unable to ever identify a problem.
This is the big warning. If the built-in Dell diagnostic cannot find an issue, then they will not send a repair tech out to fix your problem.
Long story short, I did finally get my repair done on-site. It was never fully diagnosed but a new power supply and motherboard (frm Dell) seems to have fixed my issue. That said, their diagnostic tool is esssentially unable to diagnose power supply issues.
Has anyone mentioned the class action suit until now? That’s actually how I Got my Dell fixed. It was not a class action suit specifically about power issues but was (indirectly) about non-fulfillment of warranty service.
Hope this helps.
(I do like my PC but the service side of Dell is poor)
Alright. I have a specific concern about their warranty process. In short, the “on-site” feature is what I have direct experience with. Here’s my story:
I have an Inspiron 531 I bought in Nov. 2007. It came with a 1 yr warranty and after about 5 months, I began having issues with it powering off all by itself, as if someone had literally pulled the plug. It would do this with rarity early on, but by late in the warranty (Oct), it was fairly frequent. I did call the service for assistance, but (here’s the BIG issue) their built-in diagnostic tool was unable to ever identify a problem.
This is the big warning. If the built-in Dell diagnostic cannot find an issue, then they will not send a repair tech out to fix your problem.
Long story short, I did finally get my repair done on-site. It was never fully diagnosed but a new power supply and motherboard (frm Dell) seems to have fixed my issue. That said, their diagnostic tool is esssentially unable to diagnose power supply issues.
Has anyone mentioned the class action suit until now? That’s actually how. Got my Dell fixed. It was not a class action suit specifically about power issues but was (indirectly) about nin-fulfillment of warranty service.
Hope this helps.
(I do like my PC but the service side of Dell is poor)
My son uses a Dell laptop. His did have a motherboard problem and the unit was replaced under warranty immediately, no questions asked. Get the Extended Dell Care for 3 years. It's worth it...just in case.
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