Can never have enough info . Please weigh in .
Alright. I have a specific concern about their warranty process. In short, the “on-site” feature is what I have direct experience with. Here’s my story:
I have an Inspiron 531 I bought in Nov. 2007. It came with a 1 yr warranty and after about 5 months, I began having issues with it powering off all by itself, as if someone had literally pulled the plug. It would do this with rarity early on, but by late in the warranty (Oct), it was fairly frequent. I did call the service for assistance, but (here’s the BIG issue) their built-in diagnostic tool was unable to ever identify a problem.
This is the big warning. If the built-in Dell diagnostic cannot find an issue, then they will not send a repair tech out to fix your problem.
Long story short, I did finally get my repair done on-site. It was never fully diagnosed but a new power supply and motherboard (frm Dell) seems to have fixed my issue. That said, their diagnostic tool is esssentially unable to diagnose power supply issues.
Has anyone mentioned the class action suit until now? That’s actually how I Got my Dell fixed. It was not a class action suit specifically about power issues but was (indirectly) about non-fulfillment of warranty service.
Hope this helps.
(I do like my PC but the service side of Dell is poor)
Alright. I have a specific concern about their warranty process. In short, the “on-site” feature is what I have direct experience with. Here’s my story:
I have an Inspiron 531 I bought in Nov. 2007. It came with a 1 yr warranty and after about 5 months, I began having issues with it powering off all by itself, as if someone had literally pulled the plug. It would do this with rarity early on, but by late in the warranty (Oct), it was fairly frequent. I did call the service for assistance, but (here’s the BIG issue) their built-in diagnostic tool was unable to ever identify a problem.
This is the big warning. If the built-in Dell diagnostic cannot find an issue, then they will not send a repair tech out to fix your problem.
Long story short, I did finally get my repair done on-site. It was never fully diagnosed but a new power supply and motherboard (frm Dell) seems to have fixed my issue. That said, their diagnostic tool is esssentially unable to diagnose power supply issues.
Has anyone mentioned the class action suit until now? That’s actually how. Got my Dell fixed. It was not a class action suit specifically about power issues but was (indirectly) about nin-fulfillment of warranty service.
Hope this helps.
(I do like my PC but the service side of Dell is poor)