Thank you for your response. I am interested in the fact that this is the second reference to a “hard boot” and the battery.
More on resets:
http://www.blackberryfaq.com/index.php/How_do_I_reset_my_BlackBerry%3F
RIM needs to work on speed and stability. I like the apps and am not a fan of touch screens. My service provider, Verizon, is great. It’s sometimes like going from using your fast Windows XP computer to a much slower Windows 98 machine.