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Can download 10MB file in seconds, but can't browse the web... (Vanity tech help)
Self | 9-19-10 | Self

Posted on 09/19/2010 5:50:37 AM PDT by library user

I have satellite internet, which is going to be slower than DSL/Cable, but have experienced a strange phenomenon recently.

If you were to send me a link to a 10MB file to download, I could download it successfully in seconds.

However, I can barely browse web pages, as browsing the web is so slow I can barely use it.

Is this a TCP or DNS problem that can be adjusted?

I have scanned with many types of anti-malware (Malwarebytes) products and anti-virus (Bit Defender, Kaspersky, etc.) and it doesn't appear to be a virus issue.

Any help most appreciated. Thanks!


TOPICS: Computers/Internet
KEYWORDS: internet
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1 posted on 09/19/2010 5:50:46 AM PDT by library user
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To: library user

Are there any updates you need to install?


2 posted on 09/19/2010 5:53:10 AM PDT by camp_steveo
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To: library user

Which browser are you using?


3 posted on 09/19/2010 5:54:22 AM PDT by Vendome (Don't take life so seriously... You'll never live through it.)
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To: camp_steveo

I keep up to date on all my updates. The latest one’s from MS this past week were all installed. This has been an ongoing issue for months. Had the tech guy out here - I won’t mention the ISP by name - and his suggestion? Go with a different ISP.

But I think something else here is at play. I’ve NEVER in all my years working on computers seen a situation where an individual - in this case, me - can click a link to a 10MB file and have it download successfully in seconds, but when going to browse the web have to wait 60 to 120 seconds for a simple web page to open (if it opens at all).

EDIT: I clicked the “Post” button and two minutes later it’s still trying to get this post to go thru.


4 posted on 09/19/2010 5:57:47 AM PDT by library user
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To: library user

Start in SAFE MODE with networking (if you can) and see if it is faster

if it is then some add-on installed in our prowser is the culprit.

OR try disabling all add-ons, from the explorere TOOLS, MANAGE ADD-ONS, and INTERNET OPTION menus


5 posted on 09/19/2010 5:59:50 AM PDT by Mr. K (PALADINO FOR GOVERNOR OF NEW YORK)
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To: Vendome

I used them all, but right now the latest version of Firefox (not the beta one).

When I download a sample 10MB file, the sent/received packets in the LAN connection icon in the bottom right corner of my screen chug along like a champ.

But when I try to browse the web, those sent/received packets numbers get stuck and don’t move.


6 posted on 09/19/2010 6:02:05 AM PDT by library user
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To: library user

I am an IT professional and one of my clients is a school. One of the administrators got a virus this week that created this exact behavior. Email and network worked but IE8 did not. I installed firefox on the PC and it worked for 1 day & then stopped.

I reloaded the PC, problem solved.

Worth looking at.


7 posted on 09/19/2010 6:03:28 AM PDT by fuzzybutt (Democrat Lawyers are the root of all evil.)
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To: library user

8 posted on 09/19/2010 6:04:31 AM PDT by SouthDixie (The secret to staying young is to live honestly, eat slowly and lie about your age.)
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To: Mr. K

Already tried that but thanks. SAFE MODE with networking is just as slow. IE is so slow I can barely ever get a web page to execute in that.

Firefox at least sometimes let me send/receive some packets while browsing the web, but most of the time the whole connection stalls, but only while I’m browsing.

Like I said give me a link to click on which is to a 10MB file and I’ll have it downloaded successfully in seconds.


9 posted on 09/19/2010 6:04:33 AM PDT by library user
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To: library user
have you ever run any speed tests??? how bout Firefox?
10 posted on 09/19/2010 6:05:40 AM PDT by Chode (American Hedonist *DTOM* -ww- NO Pity for the LAZY)
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To: library user

Delete your Internet cache files.


11 posted on 09/19/2010 6:06:16 AM PDT by savedbygrace
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To: library user

Make sure you have your proxy settings correct. Either off or pointing to your companies gateway server.


12 posted on 09/19/2010 6:06:43 AM PDT by KKing
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To: library user
but when going to browse the web have to wait 60 to 120 seconds for a simple web page to open (if it opens at all).

It sounds like it may be your DNS server. Try setting it to automatic ( your ISP may have changed servers since in was installed and had the old DNS listed ). If that doesn't fix it, try using a different server. Here is a link to show you how :

Link

13 posted on 09/19/2010 6:07:58 AM PDT by TheCipher
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To: savedbygrace

Do that at least three times a day. No dice.


14 posted on 09/19/2010 6:08:03 AM PDT by library user
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To: library user

I have sattelite internet (Wild Blue) and have had similar experiences. This is an easy fix that has worked for me. Simply power your sattelite modem down for fifteen seconds and then power it up again. Don’t just disconnect the coax cables. Actually disconnect it from its power source.


15 posted on 09/19/2010 6:08:20 AM PDT by davisfh
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To: hiredhand

Ping.


16 posted on 09/19/2010 6:09:31 AM PDT by DuncanWaring (The Lord uses the good ones; the bad ones use the Lord.)
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To: KKing

Obtain DNS automatically is grayed out. Anyway around that? Thanks for your suggestion. Maybe that’s my problem, but need to find out why getting the numbers automatically are grayed out.


17 posted on 09/19/2010 6:11:21 AM PDT by library user
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To: library user

Are you using a router or switch in your home hook-up? Maybe you could try resetting that.

Could be a DNS server issue, either from your router/switch or your ISP’s DNS server. Google DNS server.


18 posted on 09/19/2010 6:13:01 AM PDT by savedbygrace
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To: library user
Change the DNS servers (primary, secondary)
on your router / gateway to openDNS and see
if that solves your problem.

208.67.222.222
208.67.220.220

Free Public DNS Servers:

Service provider: Google
8.8.8.8
8.8.4.4

Service provider: ScrubIt
Public dns server address:
67.138.54.100
207.225.209.66

Service provider:dnsadvantage
Dnsadvantage free dns server list:
156.154.70.1
156.154.71.1

Service provider:OpenDNS
OpenDNS free dns server list:
208.67.222.222
208.67.220.220

19 posted on 09/19/2010 6:13:40 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user

What virus and malware do you use?


20 posted on 09/19/2010 6:14:13 AM PDT by Vendome (Don't take life so seriously... You'll never live through it.)
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To: library user
Try Google Public DNS,  or



 click on the criminal's face --------------->   
21 posted on 09/19/2010 6:16:12 AM PDT by greedo
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To: library user

I wonder if it’s a latency issue? I had Wildblue for two years until Alltel came through. If powering down your modem doesn’t work, give your reseller/installer a call. There may be a gateway issue which, of course, you can’t find out because of the hang time.


22 posted on 09/19/2010 6:18:45 AM PDT by Kieri (The Conservatrarian)
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To: Vendome

See the second to last line in my original post above.


23 posted on 09/19/2010 6:19:23 AM PDT by library user
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To: library user

Low on RAM?

The downloads are not using the resources your browser does. Have you tried running another application at the time your browser is bogged down? If the other application also bogs down then your problem should be with your system resources and not the network, no?


24 posted on 09/19/2010 6:20:39 AM PDT by decimon
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To: library user
Funny thing though,
why would it resolve addresses for files quickly and not addresses for pages?

Smells like a bad browser plug in.

25 posted on 09/19/2010 6:26:08 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: DaveTesla

None of those open DNS numbers worked. When I tried using them, I couldn’t connect at all.

Used to have a router but a tech guy came out and unhooked it but never changed any settings to the PC.

Could that be the problem? Router unplugged/unhooked but old settings still present on PC?

If so, do you know where I can look to clear those out?

Thanks again for the tips/suggestions.


26 posted on 09/19/2010 6:26:54 AM PDT by library user
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To: library user

Is this the type of satellite internet that has you *sending* data over a phone line? The only satellite I’ve ever used did that - connect over a phone line (dialup) and receive data over satellite.

If that’s the case, then this behavior is normal and a result of your dialup. If your phone lines (ie: the ones running down the street) are old then there’s nothing you can do about it in this setup. I would check into cable, dsl, or the new wireless internet options being offered by some carriers.


27 posted on 09/19/2010 6:27:39 AM PDT by TheZMan (Just secede and get it over with. No love lost on either side. Cya.)
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To: davisfh

Tried that many times to no avail (today, yesterday, the day before yesterday, etc.). Thanks for the suggestion, though.


28 posted on 09/19/2010 6:29:03 AM PDT by library user
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To: library user
I clicked the “Post” button and two minutes later it’s still trying to get this post to go thru.

Unrelated to your issue, but that is symtomatic of an FR problem that's been going on since June.

29 posted on 09/19/2010 6:29:05 AM PDT by ErnBatavia (It's not the Obama Administration....it's the "Obama Regime".)
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To: davisfh

Tried that many times to no avail (today, yesterday, the day before yesterday, etc.). Thanks for the suggestion, though.


30 posted on 09/19/2010 6:30:35 AM PDT by library user
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To: DaveTesla

If it was a Firefox plug-in issue, then you would think IE (which I have no plug-in’s for) would fly like a champ, but I can’t even get IE to open a web page.

Something else I forgot to mention: whenever it gets light outside is when the internet gets slower. At 3am when I get up for work, I can do pretty much whatever I want. Browsing is fast as hell then.


31 posted on 09/19/2010 6:32:16 AM PDT by library user
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To: library user
Start, settings, Control panel, Network connections,
double click on network connections
click on support tab in local area connection status.

Click on repair.
What is your gateway setting?

32 posted on 09/19/2010 6:33:40 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: DaveTesla

10.1.13.1


33 posted on 09/19/2010 6:35:39 AM PDT by library user
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To: library user
“Something else I forgot to mention: whenever it gets light outside is when the internet gets slower. At 3am when I get up for work, I can do pretty much whatever I want. Browsing is fast as hell then.”

That is a dish issue (weak signal), either dish pointing or obstruction
(trees etc.).

Time to call your provider.

34 posted on 09/19/2010 6:40:10 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user

I couple of months ago, I had a similar problem (cable Internet).

I finally called tech support. They sent out a guy who checked it and said the cause was the excessive summer weather (heat). He made some adjustments, said that the upstream was too low and downstream was too high.

After the adjustments, it was better, but not that great.

What kills me is the latency — lag time to connect to servers. I tried to explain that to the Tech. His response was that he didn’t know much about the Internet.

I do notice that Firefox is excessively slow. I tried upgrading, but the new version had some flash or java junk that created havoc. I stepped back to version 3.6.3. Firefox has always been a notorious resource/memory hog.

I recently tried Google Chrome. Webpages do load significantly faster, but Chrome doesn’t have the various add-ons/extenstions and options I am familiar with for Firefox.

I play around with Chrome, hoping to like it better -— so far, I don’t.


35 posted on 09/19/2010 6:41:06 AM PDT by TomGuy
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To: library user
10.1.13.1

Put that address in your browser and see if a web page opens.
Your goal is to find your modem’s page.
There you can look at your signal strength.

36 posted on 09/19/2010 6:47:49 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: DaveTesla

I’ve called them many times.

The tech guy has been out here twice recently. He has no idea what the problem is.

He said it’s *possible* that a tree in the distance is in the way, but I said that the tree is in the same spot at 3am as it is at 3pm, so why a slow to no connection at 3pm but a fine connection at 3am? He had no answer to that.

The dish is already on top of my house which is two stories high and he said maybe dig a new hole in the ground and put in a 55-60 foot pole instead.

If I was convinced a tree was in the way, I probably would do that, but the evidence seems to prove otherwise.

There have been instances over the past month - for two or three hours at a time - when I can get on during the day and the speed is flying, but most of the time it’s next to nothing.

And I take note of what the weather is like when the speed is fast and it doesn’t seem to matter.


37 posted on 09/19/2010 6:47:49 AM PDT by library user
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To: DaveTesla

It won’t open with that number. It says “Problem loading page” and “Firefox can’t establish a connection to the server at 10.1.13.1.”


38 posted on 09/19/2010 6:48:44 AM PDT by library user
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To: library user

Are you using the dish for TV as well?


39 posted on 09/19/2010 6:49:15 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user

try 10.1.1.1


40 posted on 09/19/2010 6:50:11 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: DaveTesla

I use a different company for my Dish TV. I use Dish for my TV and something else for internet.

I couldn’t get 10.1.1.1 to get anywhere. Same issue as with the other number.


41 posted on 09/19/2010 6:52:26 AM PDT by library user
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To: library user

Try this one 192.168.0.1


42 posted on 09/19/2010 6:52:38 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user

is the file actually there? and is it 10M in size?

That sounds too fast.


43 posted on 09/19/2010 6:56:41 AM PDT by Mr. K (PALADINO FOR GOVERNOR OF NEW YORK)
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To: library user

Read this.
http://www.montanasatellite.com/hughesnet/activation.htm

You need to check your signal strength to determine if you have a problem with your dish aiming.


44 posted on 09/19/2010 6:59:14 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user

And did you do the second step of my suggesstion? (disable all browser add-ons?)


45 posted on 09/19/2010 6:59:21 AM PDT by Mr. K (PALADINO FOR GOVERNOR OF NEW YORK)
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To: library user

Your dish modem has a system information web page.
You need to call customer service and get the IP address.


46 posted on 09/19/2010 7:01:22 AM PDT by DaveTesla (You can fool some of the people some of the time......)
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To: library user
Are you aware of the Fair Access Policy that comes with Sat. internet? If not, that may be your problem, you have exceeded your threshold, or getting very close to doing so. If you have Hughes then the threshold is a daily limit, while Sky Blue is a monthly limit.

If you have Hughes you can check your status by clicking FILE and selecting open anf typing in the following IP address 182.168.0.1.

47 posted on 09/19/2010 7:02:50 AM PDT by Robert DeLong (u)
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To: library user

The other thing, is that at different times of the day there are more people on than at other times and the load is maxing out the sat. capability.


48 posted on 09/19/2010 7:08:14 AM PDT by Robert DeLong (u)
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To: library user

Go to Tools/Internet Options/Advanced; click on reset (everything).

Re-boot.


49 posted on 09/19/2010 7:12:44 AM PDT by Willgamer (Rex Lex or Lex Rex?)
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To: DaveTesla; Robert DeLong

Yeah, that’s the web page the tech guy gets into when he’s here. He said the signal is among the worst he’s ever seen, when he’s been out here. But has no idea what the problem is.

Robert: I doubt I have exceeded anything. I don’t download more than 50MB of files in any given 24 hours.


50 posted on 09/19/2010 7:14:31 AM PDT by library user
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