I'm far from the expert, but degragging might be in order, then - as suggested above - run Crap Cleaner....but be aware doing that will clear all your passwords and log you out of everplace you're currently logged into.
There is no windows OS existing any longer, just the virus/trojan and it’s substitute program telling a bunch of lies.
EB..is ‘Crap Cleaner’ a legit program or are you referring to a generic..”it needs to be cleaned” ...
If it is a separate program, do you possibly have a link you could post?
thx