Comcast has no doubt put in boilerplate that protects them against customer legal claims based on their ad pushes. Try tweaking your browser settings, and perhaps with a different browser.
“the woman at Comcast had the temerity to tell me that I’m the only one that has ever complained.”
This is a play on the Delphi Technique. Lying to you about being the ‘only one’ to notice this is meant to prevent you from connecting to other people who have the same complaint.
My advice?
Post this over on 4chan and let them wreak havoc on Comcast for you.
*scratches head*
Is it something that’s always up, even without your browser working? Or is it something that’s only functional when your browser is active?
If it’s always up regardless of your browsing, that’s considered adware or malware and is nuke-able via several programs available on the market (I prefer MalwareBytes).
If it’s only up when your browsing the web, it’s an add-on or browser “helper” object (BHO). Those, too, can be removed. I prefer to “fix” it with Firefox, since IE is worthless as a browser. Firefox with AdblockPlus, NoScript, Ghostery, and CookieMonster will ensure you’ll never see another ad from anyone.
Comcast cannot legally force you to have that adware functioning in order to use their services, so you CAN remove it somehow.
It’s probably not a stand-alone program, but a browser toolbar. In IE, go to the View menu, and look under toolbars. If there is anything from XFinity/Comcast on there, uncheck it to uninstall it.
Which browser are you using? look to see if the program is an “add on” or try a different browser and see if the trouble goes away. Also check the settings on your tool bar or switch tool bars. I presume you have looked under “uninstall a program” to see if the program exists there.
I don’t have Comcast so I don’t know first hand about the problem you have but, unless it is some type of malware, it is either a) a program b) an add on to your browser or c) part of some sort of toolbar you uploaded.
You can also call back to Comcast and ask for “tech support” and if they give you the same answer, ask to speak to a supervisor until they tell you how to remove it. Ask them to walk you through removal.
This looks like it may help. It talks about Constant Guard..a Norton product.
http://digital-qa.blogspot.com/2011/06/i-advise-against-installing-comcasts.html
In your browser, click “tools” “Popup blocker.” Also, try holding down the “control” key and rolling your mouse wheel to make the screen’s contents smaller. Often that will bring up an “x” that is not otherwise visible.
Since you have Comcast, go to their site and download Norton. Then, set the pop-up blocker there.
Lastly, try putting your mouse on the ad and then right clicking to see what options you have. One of them might be FU Comcast. You never know.
I'm assuming you have a comcast/xfinity cable modem, PLUS a wired/wireless router that you are using to access the Internet from a home network.
My understanding is that it's due to SOME device on your home network having a "bot" or some other sort of supposed malware detected by comcast, BUT they can't tell which computer behind your home router/firewall it is actually on. So, they spam ALL the computers on your home network whenever you bring up a browser on any of them and start connecting to web sites via HTTP connections. So far, I think I've narrowed it down to my adult daughter's laptop that is only on sometimes. Nothing on my other fixed computers after virus checks.
In summary, I agree that this is EXTREMELY annoying and hard to track down if you have many devices on your home network.
Did you try “TOOLS” then activating Pop-Up blocker?
http://www.bleepingcomputer.com/forums/t/469218/how-to-remove-xfinity-software-from-windows-7/
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Clean frequently. Also clear cookies, etc.
Have you brought up task manager to see what is running?
How do I know the Alert Notice is from Comcast?
A Comcast "Service Notice" can be issued in the following ways:
* An in-browser web notification that appears as a transparent message during browsing and an e-mail to your primary comcast.net e-mail address.
* An email notification to your primary comcast.net email address.
Please click here to sign into your comcast.net email.
Below is a sample of the email sent to your primary comcast.net email account.
From: Comcast Security Assurance <abuse-noreply@comcast.net>
Subject: Constant Guard Security Notice
Constant Guard™ Alert
Dear XFINITY Customer,
Your immediate attention is required.
Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.
We strongly recommend you visit XFINITY.com/BotAssistance for important information on how to remove malicious software from your computer(s).
We appreciate your prompt attention to this important security notice.
Sincerely,
Constant Guard from XFINITY
I revive this old thread because an Xfinity pop up has appeared on every FR page I open. No other site. Just FR. DUmmy curse?