You need to work on the sage part of your screen name, FRiend. You appear to have the other part down! ;-P
In my original post, I asked what the link to customer satisfaction was in the server’s motivation, as provided by this system. Perhaps you have an answer to that question, or are you unwilling to actually discuss the issue, preferring to miss it entirely?
That goes for you plumber as well, when you are under a house, in the mud, doing thousands of dollars of work that the customer will never see, and you have all kinds of choices in how much effort you will put into it when you are wet and cold, and exhausted, and which items you will replace or not, choices which only he will ever know, and that will decide a large portion of the time and effort he puts into the already priced job, what makes him deliver a consistent level of quality work?
A waitress works in plain sight, and is evaluated by every diner and the owner himself, an indifferent waitress has no place to hide.
Return sales and customer reviews. Does no good to be a bad server if eventually you have no returning customers because of your attitude. The management certainly wouldnt have it if Jenny came in on her shift everyday on the rag.