Skip to comments.I may have to give up the Internet [Updated at #94]
Posted on 06/12/2014 6:51:39 PM PDT by Zionist Conspirator
I'll try to make this as short as possible, because I never know when a page is going to load.
As you may recall, I started having connection issues about three and a half months ago. After eliminating every other issue I wound up getting another (rebuilt) computer.
Late last month the same issue began showing up so I returned the computer to the repair shop at which I bought it. They hooked it up to their connection and announced that there was nothing wrong with it.
As recently as last Sunday this thing was working like a top. Now not only will it not play videos, it doesn't even want to load still pictures and sometimes doesn't want to load a page at all. I've been on the phone twice today with my ISP. The first guy remote controlled my computer, checked out my browser, and said it was working great (which it was for him). Then after hanging up I was once again having the greatest difficulty loading pages. I called again and was told there was absolutely nothing wrong with the network. So it's not the computer, it's not the modem (either one of them, since they both have the same problem), and it's not the network. I'm losing my ability to surf the Net at all and apparently there is nothing wrong with anything.
The DSL is sending someone to check out our wiring over the weekend (I'm grasping at straws that it may have something to do with the days of flash flooding saturating the soil and perhaps doing some harm to the phone lines, though we have no problems with the telephone itself). If he once again tells me there's nothing wrong with anything and to take the computer to the shop (been there, done that) I'll simply have to cancel my Internet account. I can't afford to keep paying this for service that's indistinguishable from dial-up.
I don't want to do this. But it looks like that's what it's going to come to barring a miracle. I'm absolutely sick about this. Everyone's jerking me around and disclaiming responsibility, every else says it's working for them, but i can't do anything.
I've been online for seveenteen years, the past seven on DSL, and never had any problems at all until just a few months ago. Furthermore 5/24 was my fifteenth anniversary as a FReeper.
Please don't tease me by asking if my computer is plugged in. Not funny, guys. Don't try to give me advice because I won't understand a word of it. And I don't have any laptops, smart phones, or any such thing . . . just one desktop plugged into one phone jack.
Please forgive my tone, but I am at my wit's end. I hope I will somehow be able to stay online, but if no one can find anything wrong, I don't know what to do other than cancel. And no, we don't have cable out here.
I hope this isn't the end, but if it is . . . well, I'll miss all of you. And I'm well aware of what an unpleasant jackass I am most of the time. Thanks to Jim Rob and everyone else for putting up with me.
The NSA is probably watching you. They disconnect when anybody else uses the computer.
Drop us a line once in awhile.
Any chance of ditching DSL and getting cable? It’s physically much more robust and supports higher speeds.
I had to get a new modem due to some changes comcast is making in the way it sends data. Things are considerably faster now that I have the new modem.
Is your DSL line the same as the phone line? Is the line clear when you make a regular phone call?
What you describe is like when ants built their nest in my closest termination box. The data would stream intermittently, and I couldn’t figure out why I had problems. But when I took a phone call, and couldn’t understand person I was talking to because of all the extraneous noise, I called the provider, and they evicted the ants. Everything cleared up after that.
Seriously I hope they find the problem, you always bring an interesting perspective to things.
I’m in agreement.
Even though cable is a questionable investment, and I’m always (this) close to dropping it.
The internet is quite good however.
try speedtest . net
I have DSL and it works fine.
First, get the Status off the Modem. On AT&T this is at http://192.168.1.254/ I go to Broadband (status) to see what the deal is. Typically you have too lines and I had one going down a lot. If you have a downed line, lets say on line 2 a lot, tell them it is line 2.
What really gets the phone company is when you say the LED for Line 2 (if that's the problem) is at it again. Then you can call them again when they do the minor fix that doesn't fix it and get them to upgrade the Line Port(s). Under Status, look at CRC errors. They shouldn't be going up fast except during a storm.
And that's the problem with Copper wires, they are susceptible to RFI (think storms). So pray for Fiber Optic as that is the only really good thing these days.
My DSL got much better when they upgraded my line ports. The Line 2 and line syncing problems went away.
Comcast was disconnecting me eight to a dozen times a day a couple of months back.
Ive made no changes in software nor hardware. The problem finally just slid out of sight
All my best.
Have you updated the computer’s video card lately? Or any of the other drivers or sofware that runs your computer?
From your description I presume you have reinstalled your OS and/or removed malware and do not have virus.
If so then perform speed test of your DSL. can do that via online tests
if technicans are saying there is no problem this sounds odd to me if you are consistently getting good speed on your tests.
What about the deep security scans by several different programs?
Did the guy at the shop absolutely assure you that it isn’t malware?
I went through months of the same type thing several years ago. I kept buying new equipment and my ISP sent repair crews out repeatedly. Finally a competent crew identified the culprit as a tiny corroded coupler outside of my home.
“Don’t try to give me advice because I won’t understand a word of it. “
It’s true. Ignorance is bliss. http://chutzpah.typepad.com/slow_movement/2008/07/calvin-hobbes-2.html
Can you borrow another computer from a friend to hook up temporarily? Got any really good computer saavy friends or family to come look at it for you? There are ways that you can eliminate and rule out all but the ISP.
We had our dsl guy out (Verizon) a month or two ago after endlessly having to reboot our router. Turned out a setting in our router was higher than the master box it was transmitting thru (layman’s terms). Once that was fixed, the dsl has been operating very smoothly.
We’ve all become so dependent on our internet connections, when anything goes awry, we go nuts. And it’s so frustrating if you don’t speak the tech language.
Good luck. Hope it all works out for you.
Several years ago I was having erratic problems with my DSL. Eventually it was tracked down to a loose ground wire inside a switching box about a half mile from my house.
Good they are finally sending somebody out to check the line (see post #20).
Occasionally my crappy router will need to be reset. Unplug and replug will get my speed back.
Ask your dsl provider how to change your dns server address. Maybe theirs is hosed.
That is once maybe you get a carrier that apparently doesn't suck!
We had similar spuratic connection problems on Qwest DSL too... all that went away when I got cable. After years of having the problem only when it rained (not very often here in Phoenix) it was a real problem duplicating it as it usually was not still raining when the repair guy showed up the next day. Finally one honest repair guy told us the problem was in the old switches they used about a mile up the road. He put our pair of wires into a different set of pins and the problem seemed to go away for a little while, then it started up again and I called COX and put in cable, I needed a good connection all the time to work from home.
That sounds like a dare. ;o)
I see others have recommended scanning for malware. (I.E. using Malwarebytes, etc.)
You don't mention your OS. If it were me, I'd try a linux live-cd.
Puppy Linux ISOs are relatively small (around 125mb).
If you need something to burn an ISO with, DeepBurner Free works well (I've been using it for years).
You just download the Puppy Linux ISO to a folder (where you can find it), fire up DeepBurner, select "Burn ISO image", direct it to the ISO file, and burn.
Then you reboot w. the Live CD in the CD/DVD drive (making sure the BIOS boot order is set properly), and *voila*. (It's easier than it sounds.)
IMO If you can connect/surf w. a Linux live CD/DVD, it would pretty much eliminate hardware as a cause of the problem.
grabbing at straws here
Among the Network Tools, find “whatismyip” and click once on “IP and location”. (Do not tell us what your Internet IP address [aka “WAN IP” aka “Public IP”] is.)
Enter your Internet IP address and click on the “Blacklist Check” button.
If your Internet IP address is blacklisted by more than 3 blacklisters and/or Spamhaus and Spamcop are among the blacklisters, then it’s possible that your machine is acting as a server to the Internet ... unbeknownst to you.
- - - - - - -
Yet, your machine may otherwise be bogged down by excess cache files. Piriform’s CCleaner (the freed download) can help you with that.
- - - - - - -
Also, despite your wish to not dig deeper into technical details ... you will learn some things by exploring the basics of the Event Viewer:
- - - - - - -
Lastly, anti-whatever processes can bog down your computer as they automagically download and install updates.
Same for Windows Updates.
You may find that your machine performs better by NOT allowing either update process to run automatically.
Same for Adobe software updating
Two different computers developing the same behavior issues makes me think it’s not the computers.
Do you know someone with a laptop (or desktop if they want to lug it) who can come by and check the same web sites over your connection at the same time you are experiencing the issues? If they have the same issues, it’s *probably* not your computer and it’s something with your connection (from the cable to the modem to the ISP).
But if they *don’t* have the same issues (they can surf/browse just fine), then you may want to look at your computer.
You should try to check the other computer during those period when you are experiencing the issues.
You can google “speedtest” and run a few different ones to see how your connection performs right when you are experiencing the problem. If the speedtest reveals a significantly lower bandwidth than what your ISP is supposedly providing, then there may be a problem with the cable connected to your computer, the modem, or the ISP’s equipment. It could also most certainly be a bad buried line or similar if you notice the problem when the ground is really wet. A bad speedtest performance is a clue that something is not right with connectivity.
Have you scanned with:
- your preferred flavor of Anti-virus?
all with current updates to see if you have a malware issue?
Best guess (and it’s only a guess as there just isn’t enough info yet): I would expect that it’s either your connection (which could be sporadic) -or- somewhat unlikely, but possibly you’ve unknowingly infected your new computer from your old computer or revisited some website that is propagating malware.
I would start looking at those two areas, keeping in mind that it could be a combination of problems in those two areas. If neither one is confirmed, then it’s a head-scratcher with the information given so far.
Good luck with it!
I had intermittent connections a few months back. It was caused by the ignorant woman across the street constantly backing her huge 4X4 truck over the junction box. She was using the box to tell her when she got close to the fence and had pulled my connection lose in the process. The Internet would work, sort of, until it rained. I’d cal GTA would come repair the box and the next week I’d have to call them again
The telephone company finally put up a concrete post in front of the junction box
I had DSL for years and this last year I began having constant problems with it. Eventually AT&T offered to switch me over from DSL to Uverse, and did so at a discount. UVerse is of course much faster than DSL.
The technician who installed the UVerse equipment told me that AT&T hasn’t been putting much money into maintaining their DSL equipment, it’s an obsolete legacy technology, and that’s why I had been having connection problems. If you have the option of switching to Uverse or FIOS you should see if that solves your connection problem.
Sorry your having trouble. Hope you can find a solution.
Intermittent problems are the hardest to find, however they are usually the easiest to fix. Like some have posted I bet a wiring / connection (physical as in terminal) or modem problem. In my working life I have seen seen simple problems cause consternation for years. For example, in one case a cold solder joint in the back plane in 32/77 was forcing us to screw our load. In another case a broken ribbon wire was causing intermittent problems with the full core display on the reactor control bench board for a simulator we were building. So...hang in there.
Check your download/upload speeds, and compare to others:
Use this to test the PC for adaware/malware:
This was a mis-type. He went into my modem, improved it, and said it was working great. It was for him. It refused to do so for me.
I regret the error.
I know how frustrating dealing with browsers and the internet can be. I hope that you don’t give up just yet. Do you have the ability to plug in a different machine (laptop perhaps) to test whether it is something with your connection vs. something with your computer?
Take care FRiend.
I've been through all the problems you have had plus a few more. I've spent days on the phone with technicians, crawled through the attic, garage etc, following wires & testing connections. More often than I care to remember.
The toughest problems to solve happen when you have more than one occurring at once.
Corroded copper wire connections, three different times, three different locations. We are 500ft from the fiber optic box where the optic signal converts to electrical.
I suspected wire connection when that problem occurred more often during higher humidity. Each one of those required hours on the phone going through the same tests before they would send out a technician even when I told them it was their wires.
Deep seated viruses/malware/hacking, once causing the destruction of hard drive
Bad signal strength/interference from provider (as is happening intermittently now) Rotating brownouts that occur more frequently when school is out. The fix on that is often to disconnect the phone line into the modem count ten seconds, plug back in & hope you got a new line (hope & change) Occasionally I get no connection most of the day
Bad Modem, theirs. Hours on line & phone for them to work on that.
I think there were a few more, but there's a start. Good luck.
If all you have is a modem, try getting a wireless router and hook it up to the modem. Then hook your ethernet cable into the router. Wireless routers have a built in firewall that will protect from being bombarded from stuff from the outside which can slow down your connection.
Our DSL at work used to get VERY sluggish at 10:45 every morning. Slow page loads, timeouts, excessive buffering on video, etc. It was so bad our internet was useless from 10:45 until closing.
Our provider said their wire wouldn't handle that much bandwidth, a mystery since we don't do much business online.
Turns out the neighbor down the street tied into our line and was pirating our DSL. At 10:45 he was logging into some online fantasy game that was using up all the bandwidth.
Note that there's a mis-type in my initial post. It was my modem, not my browser, that was tested and found in perfectly good performance by the technician I spoke with.
I really don’t know how to try to help other than to recommend backing up all of your important data and installing Linux. If you have any further questions about doing that, I’ll be glad to answer. If you decide to install Linux, I’ll start sending instructions. Sorry I couldn’t help in another way.
You might also try a wireless Internet provider. Either Ubuntu or Debian Linux should work well with wireless without any manual configuration on your part. You could also try using a cheap hard drive to install Linux on in order to try it first.
To me, it sounds like you have a problem with your telephone line..It could be two to 5 telephone poles away from your residence or more. A poor or resistive connection, or cross connected line will totally and intermittently screw with your DSL performance. I just went through it myself.
I called the phone co, they sent a guy out and he used a meter to locate the fault which was about 500 ft from my residence. He fixed it and I was not told what he found but I have been good to go since..
Do you have some hardwired phones on the line? I had to move my modem to the phone terminal and going with a single hardwired phone base with 5 wireless extensions. The problem was intermittent, but solved after the changes.
When we moved to this current house, the local cable company didn’t represent themselves well, so I decided to go with DSL.
Biggest mistake every. They were about $20 cheaper a month, and for a few months they were fine, but then we started having “freezing” issues with the connection. About 7 months after we moved in here, I had a serious illness that required surgery and recovery. The internet connection was so bad that we would have to reset the router nearly every 15 minutes.
Before my surgery we replaced all of the hardware - modem, router, and adapter for me. It seemed ok for about a day. Back to reseting the router. So we rigged me an extension cord so I didn’t have to walk around the house to reset the modem.
Needless to say, I went to cable, have the same router, never a problem.
I'm on dial up and over the years I've noticed any line noise including very low hums, popping and cracking, or clicking noises means trouble and very low speed service. You could possibly be crossed with another customers line. In that case you would experience issues when they decide to use their services.