What you have now is an obvious fustercluck, and there probably won't even be any price difference.
While I can empathize with the situation, the explanation of it sounds like a suicide note.
cheers
Posted on 07/02/2014 6:58:05 PM PDT by Zionist Conspirator
I have had similar run-ins with AT&T - had a line problem whenever it would rain, but go away once it dried out. Phone, DSL, all screwed.
That’s a huge problem when it takes them 3-4 days to send someone out to check anything...which seems to be AT&T’s standard M.O. I can’t tell you how many times my ticket was closed a few days after opening it on a rainy day, with ‘no trouble found’ and not even a call from the tech to ask me what the deal was. And then only to have it rain the next day and be right back in the same boat.
Finally got connected to a unit called the ‘Customer Advocacy Group’...basically they rode the line team’s a$$es until the problem in the soggy line was found and addressed.
This is the issue with still having a monopoly POTS telephone / DSL provider...and sad that they need a ‘Customer Advocacy Group’ to get anything done. They tend to get more engaged when you threaten them with a call to the Public Service Commission.
Verizon is great, or is this an OPUS?
CC
I’ll add to your paranoia by saying that ATT is doing this on purpose to make you upgrade to their fiber optic network.
Now we have Time Warner cable internet and we have gone through about 3 wireless routers within 9 months.
Right now I’m running 22.6mbps download and 5.4 mbps upload WIRELESSLY. The wire connection clocks more than twice as fast.
Two hours ago it slowed to the point where I had to reset the router.
I’m in another house now, anyway. Years ago, I switched to cable and never looked back.
I think Verizon FiOS stopped being expanded because it wasn’t profitable enough for them. or something like that.
Have you noticed the white van that has been stationed outside your home for a while?
My provider went to Ethernet.
No modem. All is well, now.
DSL is hell.
Me and my Netgear 5G router.
If you think you are having rain issues with your telephone connection, get your garden hose and SOAK the area where your phone wires are buried the morning that the repairman is coming out to service your home. SOAK the side of the house where the rain hits it. SOAK anywhere that you think there might be a telephone wire or connection box. If you have wires stapled to the outside of your house, SOAK them too.
The phone man is NOT going to use your water to soak telephone lines because then you will have a claim against the company for part of your water bill.
Advice from a retired telephone repairman.
I think it’s profitable but has some restrictions. I think the customer has to be within so many thousand feet of the telephone Central Office. Plus some cities wont allow it because FIOS wont carry some of the “black” channels.
What you have now is an obvious fustercluck, and there probably won't even be any price difference.
While I can empathize with the situation, the explanation of it sounds like a suicide note.
cheers
“I think Verizon FiOS stopped being expanded because it wasn’t profitable enough for them. or something like that.”
My Verizon FIOS bill is too much, but the service is great.
I have already dropped their land line phone, in favor of an internet phone service, which ported my old number. That is about $35 per year, instead of $35 per month.
Next will be cutting back cable TV channels. I only watch for sports, but wife and daughter are not ready yet, to lose their shows and channels. Darn.
Thanks :) In my case it likely wouldn’t have helped as the problem was eventually found in a switching box up the street that wasn’t sealed properly.
Been thinking about switching to cable if it happens again. But Comcast is my only choice and I frickin’ hate that company + its Obama worshipping CEO with a passion.
I had Verizon DSL/Landline for ten years at this house. My best download speed was 1.3 even though I was paying for 3.0 (too far from the central office which they took the longest way around town to measure). My telephone service was terrible - if I spoke to anyone with other than a single phone line (e.g. any large business) I could not hear the other party. And that included Verizon.
Four years ago a Comcast rep in Best Buy talked me into switching - a little bit less money per month AND television cable.
Over the years my price has increased but other than several small glitches (read they worked on the area lines for hours at a time) it has been a pleasure. Using the same inside wiring and telephones that I had with Verizon and no connection problems to anywhere.
We do not have FIOS in the county so Comcast is really my only option. I am glad that I am happy with them.
I wish we could get FiOS where I live.
Have you considered trying a wireless Internet provider? Some of the wireless Internet services can deliver a lot of bandwidth at low prices.
I don’t know about that. They do have “wifi hot spot” devices using a cellular network. Hopefully they have a good data plan but it will work.
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