“it was a previously returned item and that it felt a bit heavy”
..and this is why I purchase from Amazon...not that this couldn’t happen...but when an item is returned it should have been checked by the employees...that’s why they need to be union and paid $15 an hr! (sarc/)
I buy new and make sure everything is in place on an item like that before I even walk out of the store...
I purchased some fairly expensive software through Amazon a few years back. The box was empty on receipt. They issued a second shipment, no questions asked.