When working for the Air Force....I was the guy who’d go to transportation to pick up the pallets of hardware ordered and review everything before signing a single document. We had a pallet from the Frankfurt airport arrive (from Chicago)...and I made them break the pallets up and as we moved them around....there’s this one with a Sun monitor ($1,200 item) which didn’t shift right as we moved it around on the floor. I forced them to open the top and here was a piece of wood there. I think it happens more often than the transport folks would admit.
Had ordered some special nail polish for kiddo for a school event. The box was empty. The company didn’t believe me so had to cancel payment through the credit card company. Not that I would ever again order such things online, if the company can’t make such an inexpensive order correct, no telling how many customers they’ve lost.