[E. Pluribus Unum]

1) The modem could still be bad. PCI modems are not true modems and require proprietary drivers to work properly. Have you uninstalled/reinstalled the modem driver? If you have to replace the modem, I would replace it with an external serial modem. They are the easiest to configure/troubleshoot and connect at the fastest speed.

2) Don't know. When I encounter problems like this I just wipe the hard drive and reinstall everything.

[FreePaul]

He has a laptop. He may not have a serial port. Because of some problems with internal modems I bought an expensive external serial hardware modem It's a piece of junk that won't stay connected. The manufacturer's response was something like "too bad." I'm using a nine dollar modem which connects readily and stays connected.

I have a couple of the original 56K internal hardware modems that came out. Both work well but since they require ISA slots I can't put them in my later computers. I keep one old computer ready with one of those as backup in case I have a problem with my cheap modems.