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A recent QX4 was the buggiest vehicle I've ever had, bar none. And the trouble was only beginning when I turned it in at the end of the lease. A coupla weeks later, I got a call from Infiniti Financial, wanting to know where their car was. I explained that I had turned it in, on time, and then faxed them all the paperwork proving that. They apologized for bothering me and assured me they would straighten out the glitch in their records. I do not exaggerate when I say that we have repeated that exact sequence, or something dangerously close, around twenty times in the past year. We finally got fed up and tracked down the USA silverback of Infiniti Financial. He apologized profusely and sent us a clearcut letter stating that we were perfectly square with their organization, owed nothing. All was well for a few months; now I've started receiving threats from a collection agency, telling me all the mean things they're gonna do to me. It's a fricking nightmare that refuses to end.

MM

Sorry to hear about your problems with Infiniti. While I love my car, I also had some problems with the organization. No sooner did I buy the darn thing, my area dealer stopped offering them (they do BMWs, Mercedes, etc.). I was then told I would need to travel 150 miles for warranty issues.

I complained bitterly and they gave this above mentioned dealer a warranty contract. I haven't had any other issues (yet).

All was well for a few months; now I've started receiving threats from a collection agency, telling me all the mean things they're gonna do to me. It's a fricking nightmare that refuses to end.

Time to think outside the box, just a bit. Call the office of the District Court clerk for your county and ask someone if they could run a quick search for "Infiniti Financial" in the court docket computer. If they find lawsuits which list Infiniti Financial as a party, have them look at the most recent case and get you the name and telephone number of the attorney representing Infiniti.

Call the attorney and explain the problem that you're having with having with his client. Fax him copies of the collection notices, as well as the letter you got from Mr. Silverback.

Tell the attorney that you want this problem fixed and any damage to your credit history repaired. Include a sentence or two, stating that you are not presently interested in litigation and all of the associated costs to all parties involved, but that since a collection agency is hounding you, that's where it may obviously end up.

Of course, the attorney *wants* it to end up in court, that's how he gets paid. Sooo... send a cc of the letter to Mr. Silverback. That way, if the attorney does nothing to avert this legal problem for Infiniti, his neck is in the noose.

In all probability, the people who that lawyer deals with at Infiniti Financial are the ones who can actually correct this problem. Plus, if this approach works, Infiniti gets billed for the lawyer's time instead of you. Hey, it's worth a shot.