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Computer Help Needed-Vanity
me ^ | 6/10/05 | texasflower

Posted on 06/10/2005 1:09:43 PM PDT by texasflower

I sure could use some help for a couple of problems I'm running into. My dad died a few months ago and I'm trying to make sure my mother's computer stays updated.

What I am finding is that everything new programs install very slowly. Last night she bought a new HP all in one scanner, printer etc.

Last night, I tried to install it and in 12 hours now it has only 31 percent installed. It is still trying to install, but it is just so slow.

I would take it out and start over, but the install screen has no cancel or X button. I've tried to shut down the computer but it won't shut down while this is in progress.

Other minor things seem to install, like virus updates etc., but they also run slowly. Not this slowly of course.

What can I do about this?

I have run all of the virus scan and spyware scans I have available.

Spybot Search and Destroy

Ad-Adware

Norton Anti-virus

AVG anti-virus.

Spyware Doctor

Zonealarm is the firewall.

I'm thinking this must be an installer driver or something like that but I don't know anything substantial about computers.

Also I would love to get rid of a dead program on here called pc-cillin, but the add and remove program thing won't let me do it. Any ideas?

So, if you have an answer or suggestion, you probably should baby talk me through it.

The computer is a SonyViao running Windows XP.

Oops. One more thing, for some reason there is an external zip drive attached to this computer. Shouldn't the computer be able to unzip regular files?


TOPICS: Miscellaneous; Your Opinion/Questions
KEYWORDS: computer; microsoft; reformatharddrive; texasflower; windows; windowsdaymares
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Hi guys. If anyone could help me, I would be very grateful.

Remember, it probably needs to be explained to me in simple terms!

Thank you

Tammy

1 posted on 06/10/2005 1:09:43 PM PDT by texasflower
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To: texasflower
What is the CPU or Clock speed?
What size is the Ram?

Both are significant to performance.

2 posted on 06/10/2005 1:11:24 PM PDT by lormand (George W. Bush is saving your ass, whether you like it or not.)
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To: texasflower

If you want to stop it, just turn it off, or pull the plug. If it hasn't installed this thing by now, it's not going to, at least not on this go 'round.


3 posted on 06/10/2005 1:12:27 PM PDT by SoDak (I'm just having one of those life's)
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To: texasflower
Right-click on the Taskbar, and select "Task Manager".

In the Task Manager window, click the Processes tab, then click the CPU column and see if there is anything there that may be running at a very high utilization (like 90+ %).

4 posted on 06/10/2005 1:12:53 PM PDT by Recovering Hermit (Void where prohibited...but only if there is absolutely no toilet.)
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To: texasflower

A zip drive has nothing to do with unzipping files.

Do a defrag. Empty the Temporary Internet Files. What kind of internet connection does it have?


5 posted on 06/10/2005 1:13:27 PM PDT by AppyPappy
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To: lormand

If it's a Vaio that came from the factory with XP, it most definitely has sufficient performance to run a scanner/printer.


6 posted on 06/10/2005 1:13:43 PM PDT by SoDak (I'm just having one of those life's)
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To: texasflower

You might try defragging the disk too.


7 posted on 06/10/2005 1:14:22 PM PDT by dsmatuska
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To: texasflower

The external zip drive is probably manufactured by Iomega is rather old technology for storing data. A USB thumb-drive is the modern variant. Your zip drive likely has nothing in common with a PkUnzip utility that would help your system unzip compressed files.


8 posted on 06/10/2005 1:15:01 PM PDT by ClearCase_guy
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To: Recovering Hermit; texasflower

Try what the Hermit is requesting and let us know, i.e. looking at the permformance monitor.


9 posted on 06/10/2005 1:15:27 PM PDT by lormand (George W. Bush is saving your ass, whether you like it or not.)
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To: texasflower

First, you can shut down by holding the on-off button (depressed) for about 6 seconds...either that or do a Ctrl + alt+ delete to bring up the "task manager" and terminate the install, then try the install again.

Rem and CPU would be helpful. Please post.


10 posted on 06/10/2005 1:15:40 PM PDT by politicalwit (USA...A Nation of Selective Law Enforcement.)
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To: texasflower
Oops. One more thing, for some reason there is an external zip drive attached to this computer. Shouldn't the computer be able to unzip regular files?

A zip drive and a zipped file are 2 entirely different things. A zip drive stores files on removable media, and a "zipped file" is a file which has been compressed.

11 posted on 06/10/2005 1:15:50 PM PDT by Born Conservative ("If not us, who? And if not now, when? - Ronald Reagan)
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To: texasflower

A Zip drive has nothing to do with zip-compressed files.


12 posted on 06/10/2005 1:15:59 PM PDT by Sloth (Discarding your own liberty is foolish, but discarding the liberty of others is evil.)
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To: texasflower

It can happen due to a variety of reasons from viruses to tracking cookies installed on your machine to slow CPU or insufficient memory.

Can you please post here your system properties?

Please right click on My Computer and click Properties from the pop-up menu. Please post the info you get from under General Tab.


13 posted on 06/10/2005 1:16:15 PM PDT by velocityguy
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To: texasflower

Press and hold in the power button for about 8 seconds and it should shut down.


14 posted on 06/10/2005 1:16:22 PM PDT by HEY4QDEMS (Who owns this car with the peace sign, the mag wheels, and four on the floor?)
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To: politicalwit

Rem=RAM


15 posted on 06/10/2005 1:16:22 PM PDT by politicalwit (USA...A Nation of Selective Law Enforcement.)
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To: texasflower

IT'S GOOD TO F-DISK AND START ALL OVER EVERY YEAR OR SO.


16 posted on 06/10/2005 1:16:49 PM PDT by A CA Guy (God Bless America, God bless and keep safe our fighting men and women.)
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To: SoDak
"If it's a Vaio that came from the factory with XP"

True, but the key word is "if". Vaio's came out pre-XP, and XP requires more of a minimum system requirement.

17 posted on 06/10/2005 1:17:15 PM PDT by lormand (George W. Bush is saving your ass, whether you like it or not.)
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To: texasflower
On thing you should do is stop all programs and run these two: if your in Windows XP

Start/Accessories/System tools/Disk clean up
Start/Accessories/System tools/Disk Defragmenter

This should delete a lot of internet files and clean up your disk drive, if this does not work it sounds like to slow of a procerssor and or RAM memory.
18 posted on 06/10/2005 1:17:58 PM PDT by pwatson
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To: SoDak; texasflower

Before you follow texasflower's advice, push alt-del-cntr at the same time. If you're lucky, a box will pop up that will give you the option of discontinuing certain programs or shutting down. I'd choose shut down and see what happens. If nothing happens, then I'd just hold down the on/off button until it goes off, or unplug it, if necessary, and reboot.

I'd uninstall unnecessary programs before trying to install new software.


19 posted on 06/10/2005 1:18:18 PM PDT by Brilliant
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To: texasflower

I would also recommend finding a reliable teenager or friend to look at it.


20 posted on 06/10/2005 1:19:49 PM PDT by AppyPappy
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To: texasflower

Try something easy.

Unplug that Zip drive from the computer and from the wall.

Reboot the computer.


21 posted on 06/10/2005 1:20:53 PM PDT by VeniVidiVici (In God We Trust. All Others We Monitor.)
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To: texasflower

I have the same printer, and I recently had to go through the pain of reinstalling the software for it recently. Be sure you have the latest installation software for the printer. Go to the HP website and check. It is critical to have the latest software. You can download the latest software from the website if you need it.

They also have a program you can download to "scrub" your PC to remove all traces of the HP software in the system. Apparently, the uninstall doesn't quite do the trick.

Lastly, use their technical support if you can't get it to work. You paid for it, use it!


22 posted on 06/10/2005 1:21:32 PM PDT by TheDon (Euthanasia is an atrocity.)
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To: A CA Guy
IT'S GOOD TO F-DISK AND START ALL OVER EVERY YEAR OR SO.

Remember g=c800:5 ? lol

23 posted on 06/10/2005 1:22:05 PM PDT by adaven
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To: lormand

If you will tell me how to find that I will be happy to let you know. I don't know what they mean.

Tammy


24 posted on 06/10/2005 1:22:13 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: AppyPappy

Broadband. So you think I can ditch this external drive?

My dad knew less about computers than I do.


25 posted on 06/10/2005 1:23:05 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: lormand

Any Vaio should be able to run XP and this scanner.


26 posted on 06/10/2005 1:24:11 PM PDT by SoDak (I'm just having one of those life's)
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To: Recovering Hermit

Okay I checked that. It says system idle 98% What does that mean?


27 posted on 06/10/2005 1:24:14 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: Brilliant

Please report your CPU useage as requested earlier using the task manager. Click the performance tab and tell us about the CPU use. If it is over 60% click the process tab and then click on the cpu column twice. That will put the higher percentage CPU processes at the top. Please report the names of the image name of the top two or three and the percentage of cpu used.
While defragging the disk is always useful I doubt it is your problem and if you have a CPU intense process will take forever.
Feel free to contact me via FReepmail, I do this kind of thing for a living, and am always happy to help a fellow freeper.


28 posted on 06/10/2005 1:25:08 PM PDT by ProudVet77
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To: SoDak

Yes, it's factory Viao with XP. I'm confident it should be able to do this.


29 posted on 06/10/2005 1:25:30 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: SoDak

So, just turn off the computer manually and then clean up any fragments that might have installed already?


30 posted on 06/10/2005 1:26:21 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: texasflower

It might be worth keeping for making backups.


31 posted on 06/10/2005 1:27:16 PM PDT by AppyPappy
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To: texasflower

HP printer/scanner software can be flaky.

If the machine is running windows XP and only has 128mb ram, that's your problem. You've probably got a dozen helper applets running(many of which show in the system tray at lower right) and with 128mb of ram, you're swapping out to the disk to make "virtual ram" and the machine turns into a giant sloth.

If you've got more than 128mb ram, disable and/or uninstall anti-virus software and try again.

It could also be a spyware issue, but it just doesn't appear that way based on what little information is known.

You could get hijackthis and run a log. There's a link to hijack this on my FR homepage, click on my name it's about 1/4 the way down. You can freepmail me the log and I can give you an evaluation and suggestions.



32 posted on 06/10/2005 1:27:30 PM PDT by Malsua
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To: thchronic

Remember g=c800:5 ? lol

Debug command to run a low level disk utility located on the hard drive ROM at physical address c800. Useful for changing the interleave.


33 posted on 06/10/2005 1:27:36 PM PDT by Abcdefg
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To: A CA Guy
IT'S GOOD TO F-DISK AND START ALL OVER EVERY YEAR OR SO.

I have a buddy in Brooklyn who does that. He gets married, and then he says "F-Dis" every year or so and gets divorced. He's on wife number 6.

34 posted on 06/10/2005 1:27:52 PM PDT by TruthShallSetYouFree (Abortion is to family planning what bankruptcy is to financial planning.)
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To: lormand

I don't know if you saw it. It said system idle 98%. But I don't know what that means.


35 posted on 06/10/2005 1:28:21 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: texasflower
Is the drive hammering away like crazy (turn down the TV and listen closely for lots of constant, quite clicking from the computer).

You are likely fragmented and almost out of space on the partition windows resides on (C: ?).

Verify that the drive is almost full (windows explorer on the root node of the drive should tell you how much space is left). If almost full put on you funniest hat and make like Stalin, purge those drives (I recomend removing unneeded software with Add/Remove programs). Then defrag. Then try again.

36 posted on 06/10/2005 1:28:29 PM PDT by Dinsdale
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To: texasflower

"Computer Help Needed-Vanity"

Vanity? well, if your computer is ugly there are plenty of pretty after-market cases or even the Macintosh to choose fmr.

(haha)


37 posted on 06/10/2005 1:28:44 PM PDT by shellshocked (They're undocumented Border Patrol agents, not vigilantes.)
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To: texasflower

I found with my HP all in one that the factory drivers didn't work with XP, but the XP drivers work just fine. HP had a technical directive on the subject.


38 posted on 06/10/2005 1:29:09 PM PDT by USNBandit (sarcasm engaged at all times)
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To: texasflower
It says system idle 98% What does that mean?

Means it's not a problem. Please select "my computer" and tell us what you have listed under free space for any/all drives.
39 posted on 06/10/2005 1:29:29 PM PDT by ProudVet77
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To: texasflower

If you do a ctrl-alt-del and look at the performance tab, it will show you how much memory is being used. That might tell you alot. Mine says Physical Memory Total is 1047532 and available is 491812 and I am using 599Meg.

What does your's say?


40 posted on 06/10/2005 1:30:51 PM PDT by AppyPappy
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To: ProudVet77

I did what you and the others have asked and the CPU thing says system idle 97-99% and the task manager has the rest.


41 posted on 06/10/2005 1:30:52 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: texasflower
It means less then 2% of your CPUs potential is being used to do the sloooooow install.

Something else is slowing you down. I suspect drive access. Is the drive thrashing?

42 posted on 06/10/2005 1:30:56 PM PDT by Dinsdale
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To: AppyPappy

Total: 523808

Available: 1191184

System Cache: 348168


43 posted on 06/10/2005 1:33:08 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: texasflower

Yes, although you can try the 'task manager' route suggested by someone here already.


44 posted on 06/10/2005 1:33:27 PM PDT by SoDak (I'm just having one of those life's)
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To: texasflower
It means that it's probably NOT some process that is hogging all of the CPU and slowing your system to a crawl.

Has the system always been slow, or only when installing new stuff?

Even if your system was low on RAM or an underpowered CPU, no install of printer drivers and software should take 12 hours, so something else is wrong.

I'll look back up the thread to see if you posted any specifications that other FReeps asked about...that may be part of the problem.

45 posted on 06/10/2005 1:33:42 PM PDT by Recovering Hermit (Void where prohibited...but only if there is absolutely no toilet.)
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To: Dinsdale

Drive thrashing?


46 posted on 06/10/2005 1:33:46 PM PDT by texasflower (silent_jonny is the only one for me.)
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To: texasflower

I would just pull the plug or Cntl-Alt-Del to reboot.

If this is your first try at installing the software, I'd try one more time after rebooting.


47 posted on 06/10/2005 1:35:36 PM PDT by listenhillary (If it ain't broke, it will be after the government tries to fix it)
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To: texasflower

Drive thrashing?

Geek speak for the system trying to use the disk too much. The little green light in the fron of the computer that comes on when the disk is used, which normally just blinks a little bit will be on most of the time.
If you see that then you have a clue.
BTW-other than inslalling new software, how does the computer work? can you get to web pages ok? can you access emails? everything else seem normal?


48 posted on 06/10/2005 1:37:04 PM PDT by ProudVet77
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To: texasflower

Are you running all those anti-virus programs at the same time? That could be a problem. Some AV programs will interfere with installations. You can turn off the AV programs by stopping and/or disabling the corresponding service. Services are found in the Administrative tools program group, or right-click on My Computer and select Manage, and browse down to the Services node.

If you turn off the AV software, even temporarily, don't go into email or browse the web, as you are at risk of infection. The best thing would be to pull out the phone/network cable during the time the AV services are stopped.

Try running the install again with the AV software turned off, and see what happens.

The other suggestions about FDISK and reinstall of XP are valid, but that may be beyond what you want to attempt at this time.


49 posted on 06/10/2005 1:37:43 PM PDT by Disambiguator (Making accusations of racism is the last refuge of a scoundrel.)
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To: texasflower
When you install software your are mainly writing files to disk, and updating the registry. If things go real slow that means 1) OS is having a hard time writing files 2) OS is having a hard time with the registry. First thing to do is clean up as best you can the file system. Empty the recycle bin, empty browser's cache, defrag disk. If that doesn't help then run a registry cleaner, if that doesn't help buy a new computer.
50 posted on 06/10/2005 1:37:47 PM PDT by jpsb (I already know I am a terrible speller)
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